Highlights:15 years of experiences as Hotel General Manager in 4 and 5 stars hotel in Vietnam Training expert for hotel management in Vietnam Fluent in English, French and native language Vietnamese

Skills:operation, data analytic, hotel management

Goal:Professional manager in hospitality industry in United States in 5 years

Membership:Vietnam Tourism Association

Certification:Master Trainers of Vietnam Tourism Occupational Standard Delf B2 (International French Certificate)

Honor:General Manager of the Year (2022) Outstanding achievement awards by Thua Thien Hue People Committee - Vietnam (2018, 2019, 2023,2024)

Hotel General Manager 12/2023 - 08/2024
Senna Hue Hotel, Hue, Thua Thien Hue Vietnam
Industry: Accomodation and Food & Beverage Service
• Oversaw daily operations of a 129-room, 5-star hotel. • Led and motivated a team of 110 staff across 12 departments. • Drove 120% revenue growth and 40% GOP margin via segmented pricing. • Enhanced guest experience through standardized procedures and personalized service. • Strengthened hotel brand by collaborating with major travel agencies. • Achieved TripAdvisor award and recognition for best spa in Vietnam (2024).
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Training Expert 05/2013 - 08/2024
Muong Thanh Hospitality, Hue, Thua Thien Hue Vietnam
Industry: Accomodation and Food & Beverage Service
• Delivered 6 Hotel Management courses to 180 managers/owners across 6 provinces. • Served as training expert on Advisory Board of the Vietnam Tourism Occupational Standard. • Recognized as an Outstanding Corporate Trainer (2018-2024).
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Hotel General Manager 05/2013 - 11/2023
Muong Thanh Hospitality, Hue, Thua Thien Hue Vietnam
Industry: Accomodation and Food & Beverage Service
• Improved guest services by integrating feedback, enhancing satisfaction and loyalty. • Generated 5-7% year-over-year increase in Gross Operating Income and Profit. • Awarded "Best Hotel General Manager of the Year 2022" (out of 60 hotels).
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Area General Manager 05/2013 - 11/2023
Muong Thanh Hospitality, Hue, Thua Thien Hue Vietnam
Industry: Accomodation and Food & Beverage Service
• Maintained service quality across 4 hotels via collaboration with Hotel Managers. • Achieved training hour targets for all staff across 4 hotels; maintained <25% turnover. • Analyzed data and generated monthly/yearly MIS reports to track KPIs and inform decisions.
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Hotel General Manager 11/2011 - 04/2013
Mercure Gerbera Hue Hotel, Hue, Thua Thien Hue Vietnam
Industry: Accomodation and Food & Beverage Service
• Grew market share 8-12% annually across all segments, with 8% room rate growth. • Maintained operational procedures to Accor's Mercure brand standards. • Represented the hotel and built relationships with local stakeholders.
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Assistant General Manager 11/2008 - 10/2011
Century Riverside Hue Hote, Hue, Thua Thien Hue Vietnam
Industry: Accomodation and Food & Beverage Service
Assitant General Manager • Developed and executed sales strategies to meet revenue goals. • Represented the hotel at industry events to promote offerings and generate leads. Sales Manager • Built strong client relationships to drive repeat business and loyalty. • Proactively identified and pursued new business opportunities (corporate/travel).
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Sales Manager 07/2006 - 10/2008
Festival Hue Hotel, Hue, Thua Thien Hue Vietnam
Industry: Accomodation and Food & Beverage Service
Assitant General Manager • Developed and executed sales strategies to meet revenue goals. • Represented the hotel at industry events to promote offerings and generate leads. Sales Manager • Built strong client relationships to drive repeat business and loyalty. • Proactively identified and pursued new business opportunities (corporate/travel).
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Hue University 09/2002 - 06/2006
Hue, Thua Thien Hue, Vietnam
Degree: Bachelor's Degree
Major:Tourism Business Administration
Theoritical and practical concepts in hotel management, food and beverage operation, revenue analysis and management, human resource, guest services.

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