Highlights:Qualitative aptitude, customer centric approach, benchmark new standards,end to end Project/Operations management.

Skills:Manager, Manager, Six sigma - Green Belt (Certified)

Goal:To learn and grow with whichever organization I am employed with.

Membership:Na

Certification:Six sigma - Green belt Certified (2017) Six sigma - black belt (awaiting certification)

Honor:Na

Assistant manager operations 08/2017 - 03/2020
WNS Global Services, Mumbai, Maharashtra India
Industry: BPM
Managing team of leaders, QA & Customer service team members for Centrica plc
Managing team of leaders, QA & Customer service team members for Centrica plc--
Team leader Operations 03/2013 - 08/2017
Serco, Mumbai, Maharashtra India
Industry: BPM
Managing Customer service team members for Vitality Health
Managing Customer service team members for Vitality Health--
Sales manager 06/2012 - 03/2013
Reliance capital, Mumbai, Maharashtra India
Industry: Insurance
Manage team of sales advisors to ensure monthly sales targets are met, cold calling with the team members, foreclosure of limbo policies
Manage team of sales advisors to ensure monthly sales targets are met, cold calling with the team members, foreclosure of limbo policies--

ITM University 10/2015 - 12/2017
Mumbai, Maharashtra, India
Degree: Master's Degree
Major:Operations
Minor:NA
Specialization in Operations management with highest credits for project work & strategic management

Sanket Nair Operations manager