Highlights:With over 10 years of experience in customer service and commercial management, I specialize in developing and executing targeted sales strategies, from comprehensive market analysis to team leadership. My background includes implementing CRM systems to enhance client relationships throughout the sales cycle. I tailor sales approaches based on client needs, develop proposals, handle negotiations, resolve issues, and provide post-sales support, establishing robust sales funnels and key performance metrics. My expertise spans various aspects of commercial management—from market analysis and strategy development to team leadership and client relationship management. I am committed to delivering sustainable, results-driven outcomes that foster long-term business success.

Skills:Assistance, recruitment, training

Goal:Team Management, Sales, Customer Service.

Certification:- People Management; - Sistems Implementation HubSpot Sales. - Digital Marketing.

Executive Assistant to the CEO 07/2023 - current
RH digital exe, São Paulo, SP Brazil
Industry: Technology
From 07/2023 to 07/2024 - Commercial Coordinator: Team management involves overseeing the team's performance, setting clear goals, and monitoring both outcomes and progress, intelligent prospecting, creating sales funnels. Developing proposals and specific negotiations. Creating EMMK, editorial calendar, copywriting, and other marketing-related tasks. 07/2024 - Atualmente - Executive to the CEO Schedule management, meeting preparation, strategic project tracking, and facilitation of internal and external communication, supporting decision-making.
Additional Activities: Recruitment and Selection; Internal Marketing Campaigns; Training; Marketing and Communication; Systems Implementation; Contract Management--
Financial Administrative 01/2022 - 10/2023
Nextsoft, São Paulo, SP Brazil
Industry: Technology
Assistance to the financial department, assisting in all financial functions, issuing invoices, generating billing statements, and the management of accounts payable and receivable.
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Teleoperator 07/2019 - 09/2021
Home Agent, São Paulo, SP Brazil
Industry: call center
Customer service operations, problem-solving techniques and providing multiskill support. Responsibilities included facilitating team training and spearheading product implementation initiatives. Assistant Supervisor for 6 months.
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Universidade Nove de Julho 01/2020 - current
São Paulo, SP, Brazil
Degree: Bachelor's Degree
Major:Management
During my studies in Business Administration, I learned the importance of marketing as a strategic tool to connect products and services with the market, focusing on consumer behavior analysis and effective communication strategies. I developed skills in career planning and execution, understanding how to align professional goals with market needs. Additionally, I deepened my knowledge in team management, learning how to lead, motivate, and develop talent, always with the goal of achieving organizational results and improving team dynamics.

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