Highlights:

Skills:Leadership, Adaptability, Time management, Communication, Ability to work under pressure, Administrative skills, Customer service skills

Goal:To obtain a position where I can maximize my management skills, training experience, customer service and a successful track record in banking financial industry

Operations in charge February 2013 - current
Imperial Bank Ltd, Nairobi, Kenya
Industry: banking
Am currently working with Imperial Bank as the Operations in charge in one of its branches.
o Ensuring the branch is opened and closed on a timely basis. o supervising the day to day operational functions of the branch including vault and ATM balancing/reconciliations. o Overseeing teller and customer service duties. o Maintaining proper teller and vault cash levels and ordering of cash. o Verifying customers instructions o Ensuring that branch records are properly handled and maintained. o Keeping staff informed of changes in operational policies and procedures. o Managing and maintaining schedule/leave of branch staff to ensure proper coverage. o Ensuring the branch team meets and exceeds customer expectations o Ensuring customers’ issues and questions are addressed to a satisfactory resolution. o Branch suspense accounts reconciliations. o Ensuring that all operational processing costs are kept at minimum levels. o Performing due diligence on remittances in line with Anti-money Laundering principles and compliance with international and central bank regulations--
Officer 08/2010 - 01/2013
Imperial Bank Ltd, , Kenya
Industry: banking
Worked as an officer where i was tasked with supervision of entries in the core banking system
Role Details Credit cluster: o Supervising staff under credit cluster o Verifying/authorisation of fixed deposits, and loans in the core banking system. o Monitoring fixed deposits to ensure they rollover with the correct rate. Forex Cluster o Supervising staff under forex cluster o Verifying/authorisation of Telegraphic transfers and RTGs (both incoming and outgoing) in the core banking system. Ensuring incoming funds are credited to the right accounts. Salary/EFT cluster o Authorization/remittance of clients salary as received via the paynet system. o Authorisation/remittance of standing orders.--
Junior Officer 09/2007 - 08/2010
Imperial Bank Ltd, Nairobi, Kenya
Industry: banking
I worked at the back office unit at Imperial Bank.
o Accurately inputting/processing of loans, fixed deposits, standing orders, Telegraphic Transfers, RTGS in the core banking system. o Maintaining standing order files and any other duties assigned.--
Administrative Assistant 04/2003 - 08/2007
Imperial Bank Ltd, Nairobi, Kenya
Industry: banking
Worked as Administrative Assistant in the credit department.
o Managing head of credit’s office o Efficiently managed all important telephone calls –screened and initiated telephone calls. o Distributing of incoming mails within the department and dispatching of outgoing mails from the department. o Maintaining supplies inventory by checking stock to determine inventory level, needed supplies and placing of orders. o filling and retrieval of documents and reference materials o Receiving visitors. o Typing letters, and notifying clients of their loan due dates. o Preparation of bid bonds/bank guarantees.--
Administrative Assistant 07/2000 - 03/2003
Willpower Communication, Nairobi, Kenya
Industry: Communication
I ensured that all Administrative work of the company is handled effeciently
Role details o Provide general support to visitors o Develop and maintain a filing system o Prepare and edit correspondence o Maintaining/reconciliation of petty cash o Answering the telephone and passing on calls. o Dealing with post--

Gathirimu Girls High School 02/1993 - 11/1996
Kiambu, , Kenya
Degree: High School Or Below
Major:High School education
I obtained a mean grade of C-

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