Highlights:Successfully represented the Mercedes-Benz brand as a Sales and Brand Specialist, consistently exceeding sales targets while delivering exceptional customer experiences. Built strong client relationships, showcased deep product knowledge, and contributed to enhancing brand reputation in a competitive market, demonstrating a blend of technical expertise and customer-focused excellence.

Skills:Automotive, Service Team Leader, Retail, service advisor

Goal:To leverage my expertise in mechanical engineering and sales to excel in a leadership role within the automotive industry, contributing to innovative solutions and exceptional customer experiences. I aim to continually grow professionally, enhance my technical and managerial skills, and drive success for a forward-thinking organization while building a lasting impact in my field.

Membership:Member, American Society of Mechanical Engineers (ASME)

Certification:Certified Product Expert – Mercedes-Benz Certified Sales Consultant – Mercedes-Benz

Honor:First Place, GDTE Global Training Daimler, Mercedes-Benz (2023) – Recognized for exceptional performance in completing the Global Daimler Training and achieving the top rank. Third Place, GDTE Global Training Daimler, Mercedes-Benz (2024) – Awarded third place for continued excellence and performance in the same training program. Member, Mercedes-Benz AlMulla Automobiles Football Team – Actively participated in the company football team, contributing to team spirit and engagement within the organization.

Sales and Brand Specialist 11/2022 - 01/2025
Mercedes-Benz Kuwait, Sabah Al Salem, Kuwait
Industry: Automotive
As a Sales and Brand Specialist at Mercedes-Benz Kuwait, I provided exceptional customer service, tailored vehicle recommendations, and guided clients through the sales process. I built lasting customer relationships, represented the brand at events, and exceeded sales targets by leveraging in-depth product knowledge. I collaborated with cross-functional teams to ensure seamless operations and upheld Mercedes-Benz's reputation for quality and excellence.
Sales & Customer Engagement Welcoming customers, understanding their needs, and offering tailored vehicle recommendations. Guiding clients through the entire sales process, from initial consultation to delivery. Providing detailed product knowledge about Mercedes-Benz vehicles, including features, specifications, and customization options. Brand Representation Acting as an ambassador for the Mercedes-Benz brand by exemplifying professionalism, enthusiasm, and deep product knowledge. Participating in promotional events and product launches to showcase new models and innovations. Client Relationship Management Building long-term relationships with customers to ensure loyalty and repeat business. Handling inquiries and resolving customer concerns promptly and professionally. Market Awareness & Strategy Staying updated on market trends, competitor offerings, and the latest automotive technologies. Collaborating with the marketing and sales teams to implement strategies that drive revenue growth. Operational Excellence Assisting in inventory management to ensure availability of popular models. Coordinating with the after-sales team to ensure a seamless customer experience post-purchase.--

Beirut Arab University 11/2018 - 06/2022
Beirut, , Lebanon
Degree: Bachelor's Degree
Major:Mechanical Engineering
I hold a Bachelor's degree in Mechanical Engineering, where I gained a strong foundation in design, analysis, and maintenance of mechanical systems. My studies included courses in thermodynamics, fluid mechanics, and materials science, combined with hands-on projects and research. This education equipped me with problem-solving skills, technical expertise, and a solid understanding of engineering principles, preparing me to excel in dynamic and challenging environments.

Wassim - Mechanical Engineer