Highlights:

Skills:Insurance, Customer Relationship Management, Risk Management, Financial Ethics and Governance

Account Manager 2/6/2011 - current
Minet Kenya Insurance Brokers, Nairobi, Nairobi Kenya
Industry: Insurance
Results-oriented General Insurance Professional with over 10 years of experience in the insurance industry. Adept at navigating diverse facets of the business, including Underwriting, Claims, Business Development, and Product Development. Proven track record of contributing to the success of insurance operations through strategic planning, risk assessment, and efficient resource management. Possesses a comprehensive understanding of industry regulations and trends. Ready to bring my extensive expertise to drive financial success and operational efficiency in the insurance sector
Account Manager | Minet Kenya Insurance Brokers | April 2016 – Present Achievements • Assisted in developing and implementing a streamlined processes and procedures, improving service delivery to customers. • Underwrote and issued medical quotations, achieving a 10% increase in policy issuance efficiency. • Identified, targeted, and established new relationships with clients, leading to increased revenue growth. • Assisted in implementing digital tools to optimize customer engagement, improving feedback mechanisms. • Executed and implemented management strategies for the department, improving operational efficiency. • Provided professional advice to clients, ensuring full awareness of relevant provisions of the Insurance Act and industry developments, leading to an increase in client understanding and satisfaction. • Successfully managed client renewal meetings, placing insurance covers in accordance with client requirements, resulting in a 10% improvement in renewal success rates. • Confirmed that policy documents and endorsements issued by underwriters conformed to the cover issued, achieving a 95% accuracy rate. • Ensured compliance with ISO and company policies, particularly those related to quality control, achieving a 98% adherence rate. • Prepared and negotiated quotations for accounts on tender, participated in market negotiations, and facilitated risk placement, resulting in a 15% improvement in successful negotiations. • Ensured timely premium settlement, receipting, and allocation, achieving a 98% accuracy in premium management for accounts within the management portfolio. • Studied economic trends in allocated sectors and provided advice to both the business and clients, resulting in a 20% improvement in informed decision-making. • Conducted training sessions for clients on products and emerging risks, increasing client engagement--

University of Nairobi 5/1/2003 - 12/18/2008
Nairobi, Nairobi, Kenya
Degree: Bachelor's Degree
Major:Bachelor of Commerce
Bachelors of Commerce specialised in Finance

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