Highlights:

Skills:

Business Monitoring Engineer 01/2024 - current
MTS-Bank, Moscow, Moscow Russia
Industry: Financial Services Industry
As a Business Monitoring Engineer, I managed system monitoring and incident response using Zabbix and Grafana, ensuring continuous uptime and quick issue resolution. I also handled technical support, task automation, and coordination of incident escalation to enhance overall service reliability.
System Monitoring and Incident Response: Managed active event monitoring using Zabbix and Grafana, ensuring continuous system uptime and rapid incident resolution. Incident Escalation and Coordination: Identified, escalated, and routed technical problems to appropriate departments for swift resolution, improving overall service reliability. Technical Support (Tier 1 & 2): Provided comprehensive first-line technical support, diagnosing and resolving user issues related to software, hardware, and network connectivity. Scheduled Maintenance and Notifications: Performed routine tasks based on internal procedures and notified staff about planned and unplanned service outages. Automation of Tasks: Automated repetitive support tasks, leading to increased efficiency and reduced manual workload for the IT team. Service Desk Management: Managed incoming support requests through the Service Desk system, classifying and escalating issues to appropriate technical teams.--
Monitoring and Technical Support Engineer 04/2018 - 01/2024
AVANTEL, Moscow, Moscow Russia
Industry: Managed Service Provider for businesses
In my role, I monitored network health and equipment performance using Zabbix to ensure stable data flow and operational stability. I provided Tier 1 & 2 customer support, handled technical troubleshooting for hardware, software, and VoIP issues, and collaborated with internal teams to resolve complex network problems efficiently.
Network Monitoring and Equipment Control: Monitored network health and equipment performance using Zabbix, ensuring uninterrupted data flow and operational stability. Customer Support (Tier 1 & 2): Responded to technical inquiries from clients via phone and email, providing troubleshooting for hardware, software, and network issues, including VOIP problems. Technical Troubleshooting and Diagnostics: Conducted initial diagnostics and resolved user issues related to data transmission networks and VoIP systems, ensuring minimal disruption to services. Problem Escalation: Collaborated with internal teams to escalate and resolve complex network issues, maintaining high service levels. Network Systems: Developed a deep understanding of data transmission networks, VoIP protocols, and basic networking principles, enabling fast problem-solving.--

Vladimir Polytechnic College 09/2014 - 06/2018
Vladimir, Vladimir, Russia
Degree: Associate's Degree
Major:Technical Diploma in Technical Programming
In college, I studied programming, network management, MS Office, databases, and other related subjects.

Dmitrii_Liashkov_Resume IT Specialist