Highlights:Bilingual Finance collections analyst (CSR) Telus • Monitor the firm’s accounts receivable and identify overdue accounts. • Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments. • Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers. • Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer. • Resolve customer issues and complaints concerning billing. • Submit regular reports on the status of unpaid accounts and any repayment progress. • Products sales • negotiating and closing multiple sales, • Planning and executing cold outreach via emails and calls, • Emotional intelligence and social selling skills • Assist customers via phone, email and chat on all their queries related to their orders, subscriptions and invoices • Deliver a high quality of service to ensure a superior customer experience • Follow up on customer queries until they are fully resolved, and meet commitments within agreed deadlines

Skills:B2B

Goal:Experienced in sales and customer service, I am seeking a B2B Sales Advisor position to leverage my skills and drive growth in the business-to-business sector.

Certification:1. MA in Digital Marketing and E- Commerce at UTEL, Online, Ongoing 2. Bachelor Of Arts in French and English/ University of Buea Cameroon 2005- 2009 3. International School of Ministry/ Biblical Studies Yaoundé Cameroon 2015-2016 4. Economy and conflict online studies at University of Catalina-2016-2016 5. Introduction to Peace Operations. [PTP.2015.15E] at United Nations Institute for Training and Research (UNITAR), September 2015–December 2015 6. Milestones in UN Peacekeeping. [IMDIC], United Nations Institute for Training and Research (UNITAR) 7. Understanding Conflict and Conflict Analysis. United Nations Institute for Training and Research (UNITAR 8. Certificate in Guide to Call Center Management ALISON. UTEL 5. 9. Certificate in TEFL/TESOL 140 Hour 22nd October 2021 6. 10. Certificate in Volunteering, International Volunteer HQ 11. Certificate In Non Violent Movements, International Center of Non Violent Conflicts 12. Certificate of Introduction to Peace Building by the United States Institute of Peace 2023 13. Diploma In Sales Alison , 2023 14. Diploma in Caregiving Alison, 2023

b2b cv1 11/2019 - 11/2021
Telus, BRGY.SAN JOSE, ANTIPOLO CITY, Phillippines Philippines
Industry: Telus
• Monitor the firm’s accounts receivable and installments. • Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers. • Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer. • Resolve customer issues and complaints concerning billing. • Submit regular reports on the status of unpaid accounts and any repayment progress. • Products sales
• Monitor the firm’s accounts receivable and identify overdue accounts. • Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments. • Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers. • Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer. • Resolve customer issues and complaints concerning billing. • Submit regular reports on the status of unpaid accounts and any repayment progress. • Products sales • negotiating and closing multiple sales, • Planning and executing cold outreach via emails and calls, • Emotional intelligence and social selling skills • Assist customers via phone, email and chat on all their queries related to their orders, subscriptions and invoices • Deliver a high quality of service to ensure a superior customer experience • Follow up on customer queries until they are fully resolved, and meet commitments within agreed deadlines--

Utel University 10/2023 - 04/2025
Mexico City, Mexico, Mexico
Degree: Master's Degree
Major:Digital Marketing and E Commerce
The Master's in Digital Marketing and E-Commerce program offers comprehensive training in leveraging digital channels for marketing and sales purposes. Covering topics such as SEO, social media marketing, and e-commerce strategies, it equips students with the skills needed to thrive in today's competitive online business landscape.

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