Highlights:

Skills:CRM, Communication skills, Microsoft office programs, Ability to multitask

Barista 10/2018 - 06/2021
Starbucks, Milan, Italy
Worked in a multi-dynamic environment made me developed a lot of skills, such as communications, reliability and handling difficult situations.
Presented and explained drink menu, answering questions to educate customers. Utilized analytical skills to troubleshoot technical issues with coffee machines or other equipment. Kept detailed records of sales transactions using POS systems for accurate accounting purposes, reducing minor inconveniences due to missing money in the cashier from 27 to 1% in a month. Mantained clean and healthy environment by following proper safety and sanitation regulations, achieving a cleaning evaluation of 98 out of 100. Memorized or referenced readily accessible information to relay to customers. Trained new baristas on company processes and product preparation.--

University of Milan-Bicocca 10/2019 - 03/2023
Milan, , Italy
Degree: Bachelor's Degree
Major:Marketing and Business Communication
Relevant Coursework: Marketing Business Communication Customer Relationship Management

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