Highlights:

Skills:

Quality Assurance Supervisor 01/2022 - 06/2022
Twiga Foods, Nairobi, Nairobi Kenya
Industry: FMCG
Here’s a concise summary within 600 characters: As a Quality Assurance Supervisor at Twiga Foods, Dennis Mwangi ensured product quality by overseeing inspections, monitoring production processes, and implementing company policies. They collaborated with teams to resolve quality issues, improve operational efficiency, and maintain compliance with health and safety standards. Dennis contributed to continuous improvement by researching and applying quality enhancement techniques, ensuring high-quality products and customer satisfaction.
As a Quality Assurance Supervisor at Twiga Foods, Dennis Mwangi played a critical role in maintaining and improving product quality across the organization. Their responsibilities included overseeing quality control procedures to ensure that products met the company’s high standards. Dennis collaborated closely with cross-functional teams to monitor production processes, inspect product samples, and conduct thorough inspections to identify and resolve quality issues. They also took initiative in implementing and enforcing company policies and procedures to maintain compliance with health and safety regulations. Their attention to detail and commitment to quality contributed to the continuous improvement of products and customer satisfaction. Additionally, Dennis researched and introduced new quality improvement techniques, which helped streamline operations and reduce the number of defects. Their problem-solving skills and proactive approach ensured that issues were addressed swiftly, allowing for smooth daily operations and timely delivery of quality products.--
Customer Service Representative 07/2022 - current
Customer Service Representative, Ngong , Kajiado, Kenya
Industry: Finance
Experienced Business Development Officer with a proven track record at Business Cash Advance in overseeing daily branch operations, analyzing and evaluating loan applications, conducting market research, and developing strategies to retain clients. Adept at identifying opportunities, building strong client relationships, and driving business growth through innovative solutions. Skilled in team collaboration, customer relationship management, and achieving sales targets, committed to delivering excellence and fostering long-term success.
As a Business Development Officer at Business Cash Advance, I have successfully managed daily branch operations, ensuring seamless workflow and optimal productivity. My responsibilities include analyzing and evaluating loan applications to identify viable opportunities, conducting in-depth market research to stay ahead of industry trends, and developing strategies to retain and expand the client base. I excel in building and nurturing strong client relationships, collaborating with cross-functional teams, and driving revenue growth through innovative business solutions. My role also involves preparing detailed reports for senior management, tracking performance metrics, and ensuring compliance with company policies and financial regulations. With a keen eye for detail and a strategic mindset, I have consistently met and exceeded performance targets, contributing significantly to the company's success. Committed to continuous improvement, I thrive in dynamic environments that value innovation, customer satisfaction, and operational excellence.--
Depot Coordinator 03/2020 - 12/2021
Twiga Foods, Nairobi, Nairobi Kenya
Industry: FMCG
As a Depot Coordinator at Twiga Foods, Dennis Mwangi organized daily operations, optimized supply chain functions, and managed depot inventory and procurement activities. They coordinated product movements, ensuring timely deliveries, and used Warehouse Management Systems (WMS) to track inventory and manage orders. Dennis enforced safety protocols, conducted audits, and maintained a safe working environment. Their efforts ensured efficient operations, minimized discrepancies, and supported smooth product receipt, storage, and dispatch processes.
As a Depot Coordinator at Twiga Foods, Dennis Mwangi was responsible for overseeing and optimizing daily depot operations. They effectively managed inventory and procurement activities, ensuring the smooth flow of goods and minimizing discrepancies. Dennis coordinated the movement of products to ensure timely deliveries, while utilizing Warehouse Management Systems (WMS) to track inventory movements and update stock records. This helped in maintaining accurate order management. Additionally, Dennis played a key role in ensuring compliance with safety regulations by implementing safety protocols and conducting regular safety audits. Their efforts in creating a safe working environment were crucial in preventing potential hazards. Dennis was also responsible for the receipt, storage, and dispatch of goods, ensuring that all processes were executed efficiently and in line with company standards. Through their meticulous planning and organizational skills, they contributed significantly to the seamless operations of the depot.--
Internship 09/2019 - 03/2020
Sarova Hotels, Nairobi, Nairobi Kenya
Industry: Hospitality
At Sarova Hotels, Dennis Mwangi assisted the procurement team in sourcing and evaluating suppliers, managing inventory control, and conducting quality inspections of products received. They tracked stock levels, updated inventory records, and ensured accurate data entry into management systems. Dennis also supported product packing, labeling, and collaborated with team members to improve operational efficiency and organization within the supply chain.
As an assistant in the Procurement Team at Sarova Hotels, Dennis Mwangi played a key role in sourcing and evaluating suppliers and vendors to ensure the best quality and value for the hotel’s needs. They assisted with inventory control, including tracking stock levels, updating inventory records, and conducting regular physical stock checks to ensure accuracy. Dennis maintained precise procurement and supply chain data in management systems, ensuring proper record-keeping. Additionally, Dennis was responsible for managing product packing, unpacking, and labeling, which helped improve the organization and efficiency of inventory handling. They also conducted quality inspections of products received from suppliers to ensure they met the hotel’s standards. By collaborating with team members, Dennis contributed to optimizing operational processes and improving overall efficiency within the procurement department.--

NIBS Technical College 09/2016 - 12/2019
Nairobi, Nairobi, Kenya
Degree: Professional Degree
Major:Purchasing & Supply Chain Management
Dennis Mwangi pursued a Professional Degree in Procurement at NIBS Technical College in Nairobi, Kenya, from September 2016 to December 2019. Throughout the course, they gained valuable knowledge and skills in procurement practices, supply chain management, and operational efficiency. The program equipped Dennis with a strong foundation in procurement strategies, vendor management, and inventory control, preparing them for a successful career in business development and supply chain management.

Login to view resume: DENNIS KANG'ETHE RESUME -