Highlights:

Skills:

General Manager 04/2021 - 03/2024
Aseamko Water Company Limited, Koforidua,E/R, Ghana
Operational oversight: orchestrated the daily activities of the business,ensuring efficiency and exceptional service standards.
Budget Management : developed and oversaw financial plans, optimising revenue growth and cost - effectiveness, resulting in profit maximisation for various departments. Customer- Centric Approach: implemented customer- focused strategies,enhancing satisfaction and loyalty through personalised interactions and problem-solving. Exclusive Hiring Authority: held the sole responsibility for staff hiring, ensuring the selection of individuals who align with the company's vision of exceptional customer service. Innovative Promotional Leadership: directed strategic promotional innovatives, applying price cuts and special weekend offers with incentive-base, customer-friendly,approaches to drive customer acquisition and retention.--
Front Desk Operations & Revenue Analyst 03/2019 - 06/2019
Vodafone Ghana, Koforidua,E/R, Ghana
Became a trusted point of contact for customer concerns, consistently delivering solutions that turned one-time patrons into loyal customers.
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