Highlights:

Skills:Jira ticket system, VSA ticket system, Avaya phone system, CCNA introduction to Networking, Python Essentials 1, IT Glue Documentation

Goal:I would like to have my own company dedicated to cybersecurity but for the moment I am looking for companies where I can demonstrate and help with my knowledge and continue learning about cybersecurity and networking

Certification:Cisco Academy and Infotep Academy -IoT of things -Packet Tracer -Python -Introduction to cybersecurity -Networking Basic -CCNA introductions to Networking -NSE Training( Threat Landscape) Amazon training and certifications -Cloud Essentials Learning

IT Support Specialist 01/07/2021 - 06/30/2022
YMCA Rockies Snow Mountain Racnh, Granby, Colorado United States
Industry: IT
Information Technology intern-IT Support Technician
Support diagnosis of hardware, and software issues, and troubleshooting activities. • Provide and support the administration of the network support, upgrade devices, switches, routers, antennas, and fiber optics, improved connectivity throughout the property, and improve security. • Handled infrastructure, administration activities, service management support diagnosis, and directory services management. Software and Hardware issues and troubleshooting activities. • Worked with an IT department of 3 staff and report to the IT Director.--
Customer Service Represenattive 10/28/2018 - 04/20/2021
Concentrix (Citizens Bank), Dominican Republic, Santo Domingo Dominican Republic
Industry: Customer Service
Customer service Representative
Customer retail, Online Banking, Claims • Provided high-level customer service through a friendly approach, strong professionalism, and timely assistance with customer transactions. • Assisted customers with account information, ordering special letters, statements, loans form, debit cards replacement, completing loan applications, closing accounts, setting up online banking accounts helping to download mobile apps, and troubleshooting if need it. • Processed claims disputed for fraudulent transactions. • Worked with a team of 10 staff but the company has more than 200 staff I reported directly to my supervisor.--
Customer Service Representative 04/28/2018 - 04/30/2021
Concentrix, Santo Domingo, Distrito Nacional Dominican Republic
Assisted customers by providing account information, set up online banking for new profile. Completed special procedures for customers such as ordering new checks, stopping payments. Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions. Also was trained in claim department early this year which mean I also process any type of disputed.
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Customer Service Representative 11/5/2017 - 9/30/2018
Teleperformance (Cricket Wireless), Santo Domingo, Distrito Nacional Dominican Republic
Industry: Customer Service (Call Centers)
Customer support and ITsupports
• Provide excellent customer service with a friendly approach. • Provide phone plan information, and upgraded plans per customer request. • Troubleshoot cellphones and tablets, issues such as an APN, low coverage, phone number change, voice mail set up, auto-pay set up, and adding more lines to their plans. • Worked with a team of 9 staff but the company has more than 150 staff I reported directly to my supervisor.--
Customer Serrvice Specialist 01/15/2017 - 05/20/2017
ALORICA (Verizon), Santo Somingo, Distrito Nacional Dominican Republic
Industry: Customer Service (Call Centers)
Customer support Specialist
• Provide excellent customer service with a friendly approach. • Provide phone plan information, and upgraded plans per customer requested. • Troubleshoot cellphones, tablets, and Routers, issues such as an APN, low coverage, phone number changed, voice mail set up, auto-pay set up, and adding more lines to their plans. • Worked with a team of 12 staff but the company has more than 240 staff I reported directly to my supervisor.--

Universidad Tecnlogica de Santiago 01/10/2011 - 10/22/2022
Santo Domingo, Distrito Nacional, Dominican Republic
Degree: Bachelor's Degree
Major:Computer Science
I obtain my bachelor's in computer science.