Highlights:

Skills:

CSI Consultant 03/2009 - current
Avaya India Pvt. Ltd., Pune, India
Industry: Telecommunications
•Working in a dual role providing project management and consultation to implementation opportunities for all Avaya Contact Center products •Responsible for understanding customer’s business processes and technology strategies from contact center point of view and recommending appropriate Avaya products and solutions to meet their requirements •Design & implement Call Center routing and Reporting solutions
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Team Leader 05/2006 - 10/2008
JPMorgan Chase & Co., Bangalore, India
Industry: Finance
•As a part of Global Voice Break-fix and MACD Team, the basic profile is to Trouble-shoot and Resolve issues within the defined SLA for the internal Clients. •Worked with a huge network environment with over 800 voice switches through-out the globe. (Majorly Avaya and six Cisco Call Manager Cluster). •Troubleshooting and configuration on all AVAYA systems
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Sr . Telecom Engineer 11/2004 - 05/2006
IT Source Tech India Pvt. Ltd., Mumbai, India
Industry: Consultancy
•Working as an Outsourced Engineer on Avaya voice technology in Wipro BPO & Hewitt Assoc. on behalf of AVAYA GLOBALCONNECT LTD. •Responsible for administration and maintenance of Avaya S8700 and G3r switch, Messaging System, CMS and Nice CLS, voice and screen loggers
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Univeristy of Pune 09/2000 - 08/2004
Pune, , India
Degree: Bachelor's Degree
Major:Telecommunication
Minor:Electronics
Completed my graduation in Bachelor's degree and specialised Communications and Fiber Optics.

Sudhir Gupta