Highlights:25 years of experience in the Computer software industry. Have worked in the fields of Project & Program Management, System & Network Management, Technical Support Services and Software Development. Expertise in Project and Program Management of complex and large IT projects. Management and leadership experience on diverse and challenging project assignments. Proficiency in process oriented approach. Certified PMP, Six Sigma(DFSS) and ISO Lead Auditor. Proficient in managing Computer Hardware, Software and Network Implementation projects from planning to Documentation and Training. Managed teams of Hardware and Software professionals to accomplish projects of Systems & Network integration, software development, performance monitoring, systems tuning, benchmarking projects. Extensive experience in the areas of SUN, IBM, HP, SGI, & SVR4 UNIX Systems installation, configuration, trouble-shooting and Network integration. Proficient in installation, setup, configuration and tuning of systems on IBM's AIX, SUN OS, Solaris, SGI's IRIX, VAX-VMS, HP_UX, Ultrix and AT&T SVR4 UNIX, LINUX.

Skills:CMMI Ver 1.2 Level 5, ISO 9001:2000, Project Management - PMP certified, Six Sigma, Software Development & Support, Systems and Network Management Unix-AIX, Quality Assurance, Technical Support - IT, Infrastructure and Operations

Goal:Passion for Excellence in the field of Software Engineering, Project / Program Management, Quality Engineering and Information Technology.

Membership:PMI Membership since 2005.

Certification:2003 Six Sigma Certification for "DFSS for Software" by Sun Microsystems Inc. 2005 & 2009 & 2012 "PMP-Project Management Professional” Certification by Project Management Institute. 2007 "Lead Auditor QMS ISO 9001:2000” Certification by Bureau Veritas Quality Inc

Honor:1981 "First Indian to Solve Rubik's Cube Puzzle", Newspaper Coverage. 1982 Certificate of Merit for "Distinguished work done on Rubik's Cube" Authored a book on the solution of Rubik's Cube Puzzle. 1982 Won the prestigious National Talent Award and scholarship granted by the National Council of Educational Research and Training, INDIA. 1984-88 Topped Examinations during Bachelor of Engineering studies.: 1991 "Award of Excellence" by Wipro Infotech for achieving exemplary "Customer Satisfaction" ratings. 1993 "Annual Performer Award" for consistently resolving complex support issues saving over 1 Million Dollars. 1997 Award for "Achieving Excellence in Super Computing Benchmarking" and maximizing Supercomputing sales for Silicon Graphics Inc. 2003 Six Sigma Certification for "DFSS for Software" by Sun Microsystems Inc. 2005 & 2009 & 2012 "PMP-Project Management Professional” Certification by Project Management Institute. 2007 "Lead Auditor QMS ISO 9001:2000” Certification by Bureau Veritas Quality Inc

VP - Delivery Head 06/2011 - current
Mphasis, an HP Company, Pune, Maharashtra India
Industry: IT
Leading the Delivery Unit of the New Ventures-Application Software and Services Vertical for projects in the Business Vertical of Banking, Financial Systems and Insurance Projects. Responsibilities include several Onsite-Offshore Projects IT/IS service for Leading a team of 300+ professionals including AVPs, and Managers, Application Development, Support and consulting staff .Responsible for shaping a niche for MphasiS in the Banking, Financial Markets, Insurance and Payment Solutions market. Leading offshore and assignments over 25 million US$.
HP_Enterprise Services • Staffing 200+ professionals to deliver solutions on Credit Cards, Commercial Cards, Switching, Non-Stop, IVR Solutions to various HP clients in India, US, Middle East, Australia and Asia pacific • Achieved excellent customer feedback, numerous client appreciations and awards for team. Risk and Compliance Management CoE. • Developed a CoE for Risk and Compliance assessment and Advisory team staffing 10 professionals experts in PCI-DSS, SAS 70, ISO 9000, CMMI, Six Sigma. • Won projects > 1 Million in Asia Pacific region. Human Resource Management for the Unit …………. Reduced attrition(<10%), improved utilization(>90%) Created a business focus team to manage the rapid Hiring, selections, attrition management, resource development and redeployment. Reduced costs, improved talent retention and improved unit efficiency. Advised the Resources Management Group and HR teams on developing the Resource capacity of teams. Established a Training Cell to promote cross-training and capability building for the delivery teams. Improvements in Delivery Management and Software Engineering practices ……... Zero Non Compliances Established Project management Office group : to facilitate Improved Project Management, Risk Planning and management to improve efficiency, productivity of the teams. Implemented a dashboard to monitor and report delivery performance. Delivery Excellence and Business Excellence ……………………………………. Compliance levels (> 95 % ) Collaborated with the Delivery excellence teams to resolve critical issues in projects and take projects from High Risk to Business as Usual. Actively participated in the initiatives of business excellence team to train the delivery teams on processes and improve compliance, and efficiency. Involved in PCMMI level 5 initiatives.--
Director - IT 04/2009 - 05/2011
TSYS, Pune, Maharashtra India
Industry: IT for Banking and Finace
Head of Business Operations at TSYS’s India Software Offshore Development Center at Pune. Leading a team of 3 Associate Directors and 8 Managers that manage a team of 100+ IT professionals. Responsible for Delivery, development and management of the Product, Systems, Quality and Operations teams. Also administering HR, Financials, Admin Legal and Contract Management functions. Plan and manage the cost center operational budget of 5 million US$ and revenues exceeding 120M US$ on a SaaS model.
Offshore Development Center Management SAAS Solutions Revenues > 120Million Software Development and Quality management • Staffing 75+ software professionals to develop and deliver solutions on Merchant Acquiring solutions, ATMs, PoS, Credit Cards, Commercial Cards, Switching solutions to various TSYS clients in US. • Drastic improvements in defect free releases, saving rework and improving revenues and margins. • Strong team of Java/J2EE Professionals, Oracle DBAs, Automation /Manual Testers. Risk and Compliance Assessments. • Successful Audits of PCI-DSS, SAS 70 by KPMG with zero NCs. • Grew business from 90M to 120 Million. Helpdesk and 24x7 remote Infrastructure Management (Business Operations Automation) • A team of 45 professionals supporting Helpdesk and Remote infrastructure support to several 1500 ATMs and 30 banks in the US. • Key clients included Global Cash Access, Bank of America. • Managing a remote Data-Center for operations of a SAAS solution of transaction processing. Software Engineering & Product Quality Uptime (>99 %), Defect Free Releases (>95%) Established Project management practices : Improved Project Planning, Tracking & Controlling. Introduced Quality Gates, Established Risk Evaluation and Release management processes thus drastically reducing release failures and rework. Introduced adoption of Graphics Standards, Usability and GUI thus improving Graphics of products. Established Quality measures and objectives for service delivery including Balanced Score Card evaluation and weekly Quality Dashboards, Thus improving planning, monitoring and control of the business entity. Formed focus teams for Implementing standards and best practices Six Sigma and SoX. Helpdesk and 24x7 Support Open Tickets (Reduced by 65%), CSat > 9/10 Introduced 3-Tier support model to improve operational effectiveness of 24x7 India Operations Center. Introduced RCA and Defect prevention methodology to improve operational processes. Facilities and Operations Management New Facility US$ 1.5 M: From plans To move-in < 6 Months Risk and Compliance Management Successful pioneered SAS70 and PCI-DSS Audits 2009-10 Introduced documented ITIL standard procedures for 24x7 helpdesk and support center and improved call handling efficiency and improved customer satisfaction.--
Program Manager 06/2004 - 04/2009
IBM, Gurgaon, Haryana India
Industry: IT
Account Management for the offshore delivery projects of IBM in India. Lead a teams of 4 PMs, 8 PLs/3 TLs to lead projects involving more than 300 IT professionals. Active participation in Unix, Java, Web-tech, Databases and Data-warehousing, SAP, ERP, DW-BI, Quality, Project Management and Data Security, competency development. Active involvement in business development, client engagements, reviews, audits, seminars and certifications.
Account Management and Project Delivery 15 Successful Projects with CSat of 10/10 • SPOC and Account Manager for the Enterprise Business Information projects for IBM Internal requirements. Ownership of Human resourcing, Program Management, Quality Control and Quality Assurance for projects. • Lead the development, deployment, and maintenance and Production Support projects for IBM Intranet solutions in Marketing, Customer Management and Intranet websites domains. Using Java-J2EE, AIX, DB2, Oracle, Data-warehousing and Business Intelligence domains. Banking, finance & insurance projects (BFSI domain ) • Associated with large banking and insurance projects like DBS, Bank of America, Benfeild. • Lead overall delivery, quality, Six Sigma and ISO 9001 initiatives in projects to achieve CSat 10/10. Distribution Sector Projects (SAP Projects) • Complete turnaround of CSaT Japanese Airlines project from complaints to a CSaT of 9/10 in 6 months. Quality Assurance and Delivery Excellence Successful first ISO 9001:2000 Certification Pioneered CMMI 1.2 Level 5 Assessment • Pioneered several Six Sigma Projects and launched the Lean Sigma initiatives. • Pioneered the ISO 9001:2000 certification for the Gurgaon center in 2006-2007 and Recertification initiatives in 2007-2008. • Lead the ISO certification Audits. Coordinated the internal and external audits by BVQI. Participated in the initiative by working as Lead Auditor and Conducted Internal Audits for more than 30 large projects and management teams. • Lead the CMMI 1.2 Level 5 assessment and certification for IBM Gurgaon. Risk and Compliance Management SoX (Sarbanse-Oxley Law) compliance audits Participated in ISO 27001 IT Security Audits • Pioneered the SoX (Sarbanse-Oxley Law) compliance audits for Gurgaon projects for prevention of fraudulent reporting. Lead several Audits and Compliance verifications for large accounts. • Participated in the ISO 27001 Security Audits and initiatives.--
Senior Staff Engineer 01/2001 - 02/2004
Sun Microsystems Inc, Menlo Park, California United States
Industry: IT
Management of projects and activities of the Systems Management team for Sun Cluster Solutions. The activities ranging from architecture discussions, design, development, reviews, testing with a team of 1 Architect, 12 Developers and 4 Testers. Pioneer the effort of first ever globalization and enhancements of reliability, availability and serviceability projects for Sun Cluster software, Also manage the Customer Engineering effort to involve customers into the architectural and engineering of high availability solutions.
Cluster Installation and Upgrade Project Live Upgrade in less than 6 Minutes • Achieved excellent customer ratings for the improved indigenous design for the upgrade of Sun Cluster software, leading the project inception thru documentation. Bug Management and Patch Engineering Automatic Nightly analysis. Webpages • Dramatically eased external and internal bugs-patches management by creating software to manage bugs and patches and, post information on web-pages nightly. Globalization ( Internationalization and Localization ) Resolving >150 issues in 1 Month • Lead the Implementation of the first ever internationalization and localization of Sun Cluster software with a geographically spread teams in several countries. Projects of Sun Cluster Administration (CLI and GUI) Release 3.1 • Designed and developed indigenous configuration tool for Oracle–RAC implémentation on Sun Cluster environnent. • Managed projects on configuration and management of Sun Enterprise servers in clustered environment for high availability providing technical analysis and advise to internal as well as external customers. • Managed the issues around Development/QA and documentation teams in weekly review of bugs, patches, processes and proposed Software changes. Quality Assurance and Engineering Excellence • Advised the Quality Assurance Team for listing the Bugs, Patches and the Quality Assurance test cycles for the Sun Cluster products. • Pioneered Six Sigma methodology for the design and development of clustering solutions. • Resolved 100s of technical support issues by guiding the Engineering efforts of the Customer Technical Engineering teams for Sun Clustering Solutions.--
Senior Consultant 01/1998 - 12/2000
Applisoft Inc., Saratoga, California United States
Industry: IT
Consulting projects at Key Clients for Enterprise Environment Management at IBM Global Services / Tivoli Systems at Austin, Texas, Corporate Express at Broomfield, Colorado, Telxon Corporation at Akron, Ohio and Unifi Inc, at Greensboro, North Carolina
Enterprise Datacenter/Infrastructure Management 70+ Enterprise servers managed centrally • Managed development environment over geographically distributed unix servers systems and network of IBM RS6000 Servers with ADSM Backup Library, EMC Raid-Vaults, SUN Sparc servers, HP workstations, Sequent-Dynix servers & Windows NT Servers on WAN. • Installed and maintained Intranet Netscape Web-servers and CheckPoint Firewall-1 • Worked with configurations of EMC’s Symmetrix apps like Powerpath & ControlCentre. • Installed Samba Server software for configuring Solaris to mask as NT Server. Operations Management and Automation 24x7 Operations, Monitoring and Reporting • Developed Web-application to collect configuration and performance data from UNIX systems on the network and post them in Web Viewable format on the Intranet. • Automated Systems and Network Performance troubles and Tuning procedures. • Developed a package for automating Operational Procedures, enabling secure Operations. • Automated Backup, Archival and Restore procedures for ADSM Netstore and EDM Backup Library. Critical Issues, Performance Management and High Availability IBM HACMP, EMC Powerpath • Resolved critical performance tuning issues of system configuration, memory-use, swapping, network, Raid Usage, Backup/Restore, Email, DNS and High Availability. • Implementation of IBM HACMP, EMC Powerpath and ADSM Storage vault Solutions. • Management of Data-Vaults in AIX LVM, Solstice DiskSuite and Veritas Volume Management. Data Migration and Application Transition Management • Lead project on the Transition of the Intranet Server with DNS and Email capabilities onto a Sparc Enterprise Server. • Implemented Y2K upgrades and patches to achieve a completely trouble-free transition into Year 2000. Datacenter Services and Environment Integration • Worked with Dazel Network PrintServer, Metaweb Web Publishing and Intranet-servers for access to data and devices across UNIX & NT Systems on the network.--
Technical Support Manager 10/1994 - 01/1998
Silicon Graphics Inc., New Delhi, New Delhi India
Industry: IT
Manage Pre Sales technical support and Systems Engineering support to CAD/CAM, Super-Computing, BSFI and Education & Research Sales Teams for SAARC region. Train and Build VARs and Channels to support SGI range of Workstations and Server computers.
• Achieved sales of more than 20 Supercomputers and 100s of workstations • Managed a team of 6 hardware field engineers and 4 technical support engineers. • Implemented large Installations of SGI IRIX & Other Unix Servers and Workstations. • Achieved excellent customer satisfaction ratings by guiding distributors & engineers on Systems, network, application and software aspects.--
Customer Support Specialist 10/1990 - 10/1994
Wipro Infotech Limited, New Delhi, New Delhi India
Industry: IT
Manage Pre Sales technical support and Post Sales Systems Engineering support for Sun Range of Workstations and Servers to Scientific, Engineering CAD/CAM, Banging, Data Base applications and Education & Research Clients across India. Train and Build VARs and Channels to support Sun range of Workstations and Server computers at various client locations in India.
• "Award of Excellence" by for achieving exemplary "Customer Satisfaction" ratings. • “High Performer Award" for consistently resolving complex support issues saving over 1 Million Dollars--
Systems Analyst 09/1988 - 10/1990
Regional Computer Centre, Chandigarh, Chandgarh India
Industry: IT
Design, Development and Delivery of Scientific, Engineering, Artificial Intellence and Commercial application software using Fortran, Cobol, LISP, Pascal, VAX-DCL, IMSL, Tektronix Terminals.
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Thapar University 09/1984 - 06/1988
Patiala, Punjab, India
Degree: Professional Degree
Major:B.E.
Education has been formally assessed as equivalent to BS in Computer Sciences by Washington State University, USA. under H1B process sponsored by Applisoft Inc and Sun Microsystems Inc. California

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Vikas Sood PM IT PM Project Program Software Unix Networking System Administration Solaris AIX SAAS Six Sigma ISO CMMI
Vikas Sood Program Project Management IT Software Solution Service Delivery Excellence Quality AIX Solaris
Vikas_Sood PM, PgM, Project Manager, Program Manager, IT, Unix, Linux, Software Development, AIX, Solaris, CMMI, ISO, Six Sigma