Highlights:Graduated in 2009 from the University Institute of Industrial Technology and Administration in Caracas, Venezuela with a degree in Superior Information Technology. In 2020, I worked with TTESLA Technology Solutions in Bogota, Colombia on a McDonald's contract, where I was a help desk agent level two, and I worked on making improvements to McDonald's ordering system. In Venezuela, I worked for the the Israeli Association of Venezuela, where I was their information technology administrator. I installed all software and maintained their information security, systems and databases.

Skills:system security, technology user support, system maintenance, software building and programming

Goal:A Spanish-English bilingual professional in information technology in Latin America with 20 years of experience in personalized user support y telephone help desk support. I maintain databases for cases, petitions, complaints, claims, and suggestions. I train companies and individuals on success, responsible use, contracts, organizational systems and executive activities with group and individual training programs. Based in New York state, I am a creative and analytical leader who seeks to join an international team.

Certification:Superior Information Technology, University Institute of Industrial Technology and Administration in Caracas, Venezuela (2009)

On-Site Technical Support Level 1 12/2023 - 09/2024
Reserco International Service IT SAS, Barranquilla, Atlantico Colombia
Industry: IT
On-Site Technical Support Level 1 for technology and information systems company in Barranquilla, Colombia.
*Preventative maintenance, repair, on-site technical support, and remote support to equipment, ports and computer systems. Configuration of laptops. *Support for backup systems, support in operating systems, Windows, Android, iOS, MAC-OS, and Microsoft 365 *Client service, teamwork, time management *Information and system security--
IT Solutions Assistant 01/2022 - 04/2023
Productos Quimicos Panamericanos, Medellin, Antioquia Colombia
Industry: IT
IT Solutions Assistant for a technology and information systems company in Medellín, Colombia.
Skills in Plant: Handling of tools: Microsoft O365 license assignment according to the position to be performed, Configuration and Access Control of fingerprints and/or Biometric (Speed ??Face V5L), Servicedesk Plus MSP, AutoCAD, Team Microsoft and Anydesk, configuration, maintenance and inventory of PCs, printers and network components assigned in the Girardota Plant. Monitoring and configuration of computer security, networks and telecommunications. Configuration and support with the company in charge of the monitoring center, with the NVR, switches and cameras. Achievements: Configuration and relocation of cameras together with the security company in charge.Configuration and relocation of Aruba and Unifi Access Point. Creation of VLANs in Poe or non-Poe Aruba Switches--
IT Solutions Assistant 07/2021 - 12/2021
Manpower, Medellin, Antioquia Colombia
Industry: IT
IT Solutions Assistant for a technology and information systems company in Medellín, Colombia.
Administrative Office Skills: Review and assignment of cases in the IT Solutions Tray through the Service Desk Plus MSP tool, monitoring compliance with the SLA of each event, documentation of closed cases, configuration, maintenance and inventory of PCs, printers and network components assigned in the administrative office. Monitoring the correct operation of Biometrics, remote support for computer equipment and printers with applications: Team Microsoft and Anydesk. Achievements: Configuration and relocation of cameras together with the security company in charge of the Barranquilla city plant, as well as the relocation in the AutoCAD map.--
Help Desk Agent Level II. 10/2018 - 04/2020
Ttesla Tecnologia y Soluciones de Avanzada, Bogota, Cumdinamarca Colombia
Industry: IT
Level II Help Desk Agent for a technology and information systems company in Bogotá, Colombia.
Skills: Advising on the proper management of the McDonald's Colombia organization platform. Remotely, using the Team Viewer application, solutions were generated for equipment, printer, and program menu failures used in the offices, in addition to technical guidance for employees and managers.--
Technical Support Assistant 06/2017 - 02/2018
Adecco, Bogota, Cumdinamarca Colombia
Industry: IT
Technical Support Assistant for a technology and information systems company in Bogotá, Colombia.
Skills: In the area of ??quality control, the work to be carried out was with the cell phones already repaired by the technicians, verifying and evaluating with the OQC program that through different options did not show the condition of each component: screen, audio, speakers, proximity, colors, vibration, among others, once the process was finished, the IMEI of the phone was passed to the NOTUS or TSA web platform, coordinating the orders of said equipment for its closing and thus recording its data in an Excel database and culminating in order to make its shipment to the destination point.--
Network administration assistant and technological platform support 03/2014 - 01/2017
Asociacion Israelita de Venezuela, Caracas, Distrito Capital Venezuela
Industry: IT
Network administration assistant and technological platform support for a company providing formal technological advice and support to clients at their administrative offices in Caracas, Venezuela.
Duties: Manage data servers under Windows Server 2008 and emails, install and configure new or reassigned computers with Windows 7 and 8, advise on the purchase of hardware and software requirements, perform data backup. Achievements: Organize and structure the technological platform according to client requirements, establish correct policies for information management and modify the security of access to it. Leave a technical and logical report of the organization in the technological area.--
Network administration assistant and technological platform support 03/2014 - 11/2014
Laboratorio BioExpress, C.A., Caracas, Distrito Capital Venezuela
Industry: IT
Network administration assistant and technological platform support for a company providing formal technological advice and support to clients at their administrative offices in Caracas, Venezuela.
Duties: Manage data servers under Windows Server 2008 and emails, install and configure new or reassigned computers with Windows 7 and 8, advise on the purchase of hardware and software requirements, perform data backup. Achievements: Organize and restructure the technological platform according to client requirements, establish correct policies for information management and modify the security of access to it. Leave a technical and logical report of the organization in the technological area.--
Analyst for the Central Brank Banesco 02/2012 - 02/2014
Consultora Provizon, C.A, Caracas, Venezuela
Industry: IT
Analyst for information and security systems at Banesco Universal Bank in Caracas, Venezuela
*Administration and maintenance of online application *Hewlett Packard Service Manager *Systems for employee time and event tracking *Creation of system templates *System security--
System consultant 06/2010 - 1/2011
Commercial Solutions Group CT & A, CA, Caracas, Venezuela
Industry: IT
Consultant for administration of A2 Software
*Consultant for administration of A2 Software *Technical support--
Technical Support 04/2009 - 06/2009
Ministry of Popular Power for Healthcare, Caracas, Venezuela
Industry: IT
*Corporate network configuration and operating system installation
*Equipment formatting *Operating systems installation (Canaima, Linux, Suse, Ubuntu) and administrative applications *Corporate network configuration *Installation of security network and system/hardware--
Archivist 05/2007 - 07/2007
Inversiones Noutcing, CA, Caracas, Venezuela
Industry: IT
Maintain and reorganize/systematize the corporate archives in a Central Registry.
Maintain and reorganize/systematize the corporate archives in a Central Registry.--
Client Services 03/2006 - 05/2007
Empresa Apuros, CA, Caracas, Venezuela
Industry: IT
*Organize delivery requests and communicate necessary information to clients through the online application
*Client services: Receive and attend to telephone support requests. *Corporate distribution through online application on www.apuros.com *Organize delivery requests and communicate necessary information to clients through the online application--

Instituto Universario de Tecnologia de Administracion Industrial IUTA 03/2006 - 11/2009
Caracas, , Venezuela
Degree: Bachelor's Degree
Major:Information Technology
Degree: Information Technology Superior Universitario

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