Highlights:

Skills:Cyber Security, Incident handling, Risk Management, Identity & access management, Network Security

Goal:Cloud Security Architect

Certification:Comptia Security + & Cisco Certified Network Associate

Service Desk Analyst 07/2021 - current
Mishcon De Reya LLC, London, England United Kingdom
Industry: Law Firm
Provides 2nd line user support for Large law firm in London. Daily duties including providing user configuration on Azure, Microsoft 365 and Law specific application.
Managing Microsoft Exchange mailbox support. • Provide Microsoft office 365 support, create/disable users, configured mobile phone with email clients. • Configure and managed MDM mobile phone, BOYD, COYD and COPE. • Provide DocuSign admin support. • Provide Zoom support. • Provide Teams support. • Provide iManage worksite support. • Provide Adobe support. • Provide Pdfdocs support.--
Service Desk Analyst 07/2021 - current
Mishcon De Reya LLC, London, England United Kingdom
Industry: Law Firm
Provides 2nd line user support for Large law firm in London. Daily duties including providing user configuration on Azure, Microsoft 365 and Law specific application.
Managing Microsoft Exchange mailbox support. • Provide Microsoft office 365 support, create/disable users, configured mobile phone with email clients. • Configure and managed MDM mobile phone, BOYD, COYD and COPE. • Provide DocuSign admin support. • Provide Zoom support. • Provide Teams support. • Provide iManage worksite support. • Provide Adobe support. • Provide Pdfdocs support.--
Service Desk Analyst 07/2021 - current
Mishcon De Reya LLC, London, England United Kingdom
Industry: Law Firm
Provides 2nd line user support for Large law firm in London. Daily duties including providing user configuration on Azure, Microsoft 365 and Law specific application.
Managing Microsoft Exchange mailbox support. • Provide Microsoft office 365 support, create/disable users, configured mobile phone with email clients. • Configure and managed MDM mobile phone, BOYD, COYD and COPE. • Provide DocuSign admin support. • Provide Zoom support. • Provide Teams support. • Provide iManage worksite support. • Provide Adobe support. • Provide Pdfdocs support.--
Service Desk Analyst 07/2021 - current
Mishcon De Reya LLC, London, England United Kingdom
Industry: Law Firm
Provides 2nd line user support for Large law firm in London. Daily duties including providing user configuration on Azure, Microsoft 365 and Law specific application.
Managing Microsoft Exchange mailbox support. • Provide Microsoft office 365 support, create/disable users, configured mobile phone with email clients. • Configure and managed MDM mobile phone, BOYD, COYD and COPE. • Provide DocuSign admin support. • Provide Zoom support. • Provide Teams support. • Provide iManage worksite support. • Provide Adobe support. • Provide Pdfdocs support.--
Service Desk Analyst 07/2021 - current
Mishcon De Reya LLC, London, England United Kingdom
Industry: Law Firm
Provides 2nd line user support for Large law firm in London. Daily duties including providing user configuration on Azure, Microsoft 365 and Law specific application.
Managing Microsoft Exchange mailbox support. • Provide Microsoft office 365 support, create/disable users, configured mobile phone with email clients. • Configure and managed MDM mobile phone, BOYD, COYD and COPE. • Provide DocuSign admin support. • Provide Zoom support. • Provide Teams support. • Provide iManage worksite support. • Provide Adobe support. • Provide Pdfdocs support.--
Service Desk Analyst 07/2021 - current
Mishcon De Reya LLC, London, England United Kingdom
Industry: Law Firm
Provides 2nd line user support for Large law firm in London. Daily duties including providing user configuration on Azure, Microsoft 365 and Law specific application.
Managing Microsoft Exchange mailbox support. • Provide Microsoft office 365 support, create/disable users, configured mobile phone with email clients. • Configure and managed MDM mobile phone, BOYD, COYD and COPE. • Provide DocuSign admin support. • Provide Zoom support. • Provide Teams support. • Provide iManage worksite support. • Provide Adobe support. • Provide Pdfdocs support.--
Service Desk Analyst 07/2021 - current
Mishcon De Reya LLC, London, England United Kingdom
Industry: Law Firm
Provides 2nd line user support for Large law firm in London. Daily duties including providing user configuration on Azure, Microsoft 365 and Law specific application.
Managing Microsoft Exchange mailbox support. • Provide Microsoft office 365 support, create/disable users, configured mobile phone with email clients. • Configure and managed MDM mobile phone, BOYD, COYD and COPE. • Provide DocuSign admin support. • Provide Zoom support. • Provide Teams support. • Provide iManage worksite support. • Provide Adobe support. • Provide Pdfdocs support.--
Service Desk Analyst 07/2021 - current
Mishcon De Reya LLC, London, England United Kingdom
Industry: Law Firm
Provides 2nd line user support for Large law firm in London. Daily duties including providing user configuration on Azure, Microsoft 365 and Law specific application.
Managing Microsoft Exchange mailbox support. • Provide Microsoft office 365 support, create/disable users, configured mobile phone with email clients. • Configure and managed MDM mobile phone, BOYD, COYD and COPE. • Provide DocuSign admin support. • Provide Zoom support. • Provide Teams support. • Provide iManage worksite support. • Provide Adobe support. • Provide Pdfdocs support.--
Service Desk Analyst 07/2021 - current
Mishcon De Reya LLC, London, United Kingdom
Industry: Law Firm
Provides 2nd line user support for Large law firm in London. Daily duties including providing user configuration on Azure, Microsoft 365 and Law specific application.
Managing Microsoft Exchange mailbox support. • Provide Microsoft office 365 support, create/disable users, configured mobile phone with email clients. • Configure and managed MDM mobile phone, BOYD, COYD and COPE. • Provide DocuSign admin support. • Provide Zoom support. • Provide Teams support. • Provide iManage worksite support. • Provide Adobe support. • Provide Pdfdocs support.--

The University of the West Indies 08/2011 - 07/2015
Mona, , Jamaica
Degree: Bachelor's Degree
Major:Computer Science
Bachelor degree Computer Science. Professional certificate in Networking & IT Security

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