Highlights:

Skills:Customer Care, Customer Services, Call Center

Goal:Leverage my entrepreneurial experience to deliver outstanding customer service and support. Join a company that values proactive problem-solving, empathy, and clear communication. Learn and adapt to internal support tools, workflows, and customer engagement strategies. Grow into a leadership role within the customer success or support department. Contribute to team development, knowledge base creation, and process optimization.

Owner and Managing Partner 09/2019 - 11/2024
Rs3 Media Solutions, Lahore, Punjab Pakistan
Industry: Call Center and Software Outsourcing
I used to own this company, We do outsourcing of call center and software projects to Pakistan from US Clients
Outsourcing Call Center and Software House Projects Payment Processing Handling all the centers work force report. Quality Assurance  Digital Marketing Social Media Marketing Lead Generation--
Social Media Specialist and Manager Operations 08/2018 - 04/2023
CRC Media Solutions, Boston, MA United States
Industry: Advertising and BPO
I was working remotely for CRC from Pakistan and I was managing their call center team that were off shores. I was also responsible for their social media accounts
Remote Job for a US Client for Telecom Compaines i.e. Spectrum and Directv Handling Multiple Ad Accounts Handled Ads through Facebook and Google ads  Ads Optimization--
Manager Operations 04/2016 - 06/2018
Dynamic Solutions, Lahore, Punjab Pakistan
Industry: Contact Center BPO
Call Center manager of inbound team
Floor Management  QA reporting Verification Planning for New Hire New Hire Training Handling Call Volume Scheduling Agents Forecasting Maintain Team Reports Training and Development Campaign Outsourcing  BPO Manager Responsible for Performance Management of the assigned team. Managing Quality, Adherence, Dependability and team building. Providing constant live assistance to the CSE's. Generating weekly & monthly performance reports to present to the Management. Dealing with the Training and mentoring of new hires. Extensive practice of the system and process. Conducting coaching sessions to make sure all Reps are up to date with Product knowledge.--
Sales Executive and Customer Service Rep 11/2011 - 10/2015
Ibex Digital, Lahore, Punjab Pakistan
Industry: BPO
Handling Inbound calls from US cable providers for Sales and Customer Support
Providing Customer service support and Technical support through Chat. Managing a high-volume workload within a deadline-driven environment Proven ability to maximize sales opportunities by creating professional sales script and building rapport with potential new and also existing customers Managing the sales process for new prospects, from initial contact through to closure Achieving all revenue targets & objectives in line with the Area Business Plan Dealing with customer inquiries, over the phone or via email Meeting sales targets daily, weekly & monthly Keeping a target set conversation rate of sales Processing multiple orders simultaneously for different products at the same time Providing customer care and after sales to existing customers Developing & maintaining successful business relationships with all prospects--

University of Central Punjab 09/2015 - 05/2017
Lahore, Punjab, Pakistan
Degree: Associate's Degree
Major:Sales and Marketing
Minor:Management
It was a 2 year associates degree

CV