Highlights:-Led multiple successful migration projects, including transitioning from Microsoft Exchange to Office 365. - Played a key role in a major endpoint migration project involving 1000+ devices across multiple locations, successfully transitioning to new systems with minimal downtime. - Implemented a "Working From Home" initiative, providing IT support and resources that facilitated a smooth transition for remote workers.

Skills:Communicator, Documentarian, White Glove Mentality, Multi Tasker, Risk Analyst, Security Analyst, Project Manager, Troubleshooting, Technical Support, Remote Technical Support, Service Desk Analyst, Helpdesk Technician, TCP/IP, DNS, Bash, Powershell, Task Automation, Hardware-Software repair & installations, Network Administrator, Printer Administrator, Symantec Backup Exec Administrator, Veeam Administrator, Control-M Administrator, Server Administrator, Vmware ESXI Administrator, Windows Deployment Service Administrator, SCCM Administrator, Microsoft Office 365 Administrator, Microsoft Azure Administrator, Microsoft Intune Administrator, Microsoft Sharepoint Administrator, Microsoft Exchange Administrator, Mac OSX Administrator, Windows Administrator (Client & Server), Linux Administrator (Client & Server), Mainframe z/OS, Android Administrator, IOS Administrator

Goal:Advance my career and take it to new heights.

Certification:Microsoft Office 365 for administrators

IT Support Engineer 05/2024 - current
Telenet Business, Wommelgem , Antwerpen Belgium
Industry: Telcomm
Owned incident analysis and resolution for complex technical failures, cutting resolution times by 30%; conducted weekly network performance assessments, reducing downtime incidents by 80%; standardized infrastructure documentation, decreasing troubleshooting time by 30%; and collaborated with cross-functional teams to improve service delivery efficiency by 20% and reduce incident resolution time by 15%.
- Supporting enterprise environments with strict SLAs. - Diagnosed & resolved complex technical failures, reducing average resolution times by 30%. - Conducted weekly network performance assessments, reducing downtime incidents by 80%. - Standardized infrastructure documentation, improving troubleshooting efficiency by 30%. ? Implemented process improvements that increased service delivery efficiency by 20%.--
ICT Employee 10/2023 - 04/2024
Groep Intro VZW, Anderlecht , Brussels Belgium
Industry: Non profit
Provided 1st to 3rd line support for 1,000+ end-users, achieving over 90% satisfaction; optimized Ricoh printer management and resource allocation, reducing costs by 15%; and delivered staff training on new technologies, increasing adoption by 25% and reducing support tickets by 15% within three months.
- Provided technical support for 1,000+ end-users in a non-profit organisation. - Achieved 90%+ customer satisfaction through effective 1st to 3rd line IT support. - Managed Ricoh printer fleet & resource allocation, reducing operational costs by 15%. - Led staff training on new technologies, increasing adoption rates by 25%.--
IT Infrastructure Engineering Senior Analyst 02/2023 - 10/2023
Cigna Healthcare International Health, Antwerpen, Antwerpen Belgium
Industry: Healthcare
Optimized batch scheduling and virtual server operations, achieving over 90% system uptime through proactive monitoring; provided 3rd-line support, mentoring junior analysts to reduce escalated incidents by 30%; and handled 300+ service requests monthly, maintaining a 98% SLA compliance rate.
- Supported a multi-national healthcare infrastructure ensuring critical uptime - Optimized batch scheduling & virtual server performance, improving uptime to 90%+. - Provided 3rd-line support & mentoring, reducing escalated incidents by 30%. - Processed 300+ service requests per month with 98% SLA compliance.--
IT Service Senior Analyst 09/2020 - 02/2023
Cigna Healthcare International Health, Antwerpen, Antwerpen Belgium
Industry: Healthcare
Played a key role in a major endpoint migration for 1,000+ devices with minimal downtime, implemented remote IT support for 1,000+ employees during COVID-19, and streamlined inventory management to achieve 15% cost savings while staying within budget.
- Participated in a multi-region major endpoint, data center & mainframe migration and assisted in the design of IT operations. - Played a key role in migrating 1,000+ devices to a modern infrastructure, ensuring minimal downtime. - Enabled seamless remote work support for 1,000+ employees during COVID-19. - Improved inventory management & procurement, reducing costs by 15%.--
ICT Consultant - System Administrator 08/2019 - 08/2020
Cheops Technology (Client: Informatica Van Breda), Kontich, Antwerpen Belgium
Industry: Consultancy
Provided advanced 2nd-line support, improving issue resolution times by 25%, streamlined procedures to reduce onboarding time by 20% and enhance team efficiency, and ensured 99% uptime with 95% user satisfaction across banking and healthcare environments.
- Delivered system administration & support for banking & healthcare environments. - Delivered advanced 2nd-line IT support, improving resolution times by 25%. - Designed & implemented IT training programs, cutting onboarding time by 20%. - Ensured 99%+ uptime across multiple business-critical environments.--
ICT Employee: Network & System Administrator 06/2013 - 8/2019
Levanto VZW, Deurne, Antwerpen Belgium
Industry: non profit
Successfully transitioned systems to Office 365, improving collaboration tools, reduced security incidents by 40% through internal network security seminars, ensured seamless connectivity across 7+ locations, and enhanced resource allocation accuracy by 30% with a streamlined inventory management system.
- Oversaw IT operations across 7+ locations, improving security & efficiency. - Delivered 1st-3rd-line IT support, improving resolution times by 90%. - Led the migration from Microsoft Exchange 2003 to Office 365 for 700+ users. - Conducted network security seminars, reducing incidents by 40%. - Developed an IT asset tracking system, reducing misallocation by 90%.--

Holy Heart Of Maria 09/2000 - 08/2002
s'Gravenwezel, Antwerpen, Belgium
Degree: High School Or Below
Major:Preparatory
Preparatory

IT Specialist IT, Specialist, ICT, Infrastructure, Administrator, Engineer, System administrator, Sysadmin