Highlights:-Led multiple successful migration projects, including transitioning from Microsoft Exchange to Office 365. - Played a key role in a major endpoint migration project involving 1000+ devices across multiple locations, successfully transitioning to new systems with minimal downtime. - Implemented a "Working From Home" initiative, providing IT support and resources that facilitated a smooth transition for remote workers.

Skills:Communicator, Documentarian, White Glove Mentality, Multi Tasker, Risk Analyst, Security Analyst, Project Manager, Troubleshooting, Technical Support, Remote Technical Support, Service Desk Analyst, Helpdesk Technician, TCP/IP, DNS, Bash, Powershell, Task Automation, Hardware-Software repair & installations, Network Administrator, Printer Administrator, Symantec Backup Exec Administrator, Veeam Administrator, Control-M Administrator, Server Administrator, Vmware ESXI Administrator, Windows Deployment Service Administrator, SCCM Administrator, Microsoft Office 365 Administrator, Microsoft Azure Administrator, Microsoft Intune Administrator, Microsoft Sharepoint Administrator, Microsoft Exchange Administrator, Mac OSX Administrator, Windows Administrator (Client & Server), Linux Administrator (Client & Server), Mainframe z/OS, Android Administrator, IOS Administrator

Goal:Advance my career and take it to new heights.

Certification:Microsoft Office 365 for administrators

IT Support Engineer 05/2024 - current
Telenet Business, Wommelgem , Antwerpen Belgium
Industry: Telcomm
Owned incident analysis and resolution for complex technical failures, cutting resolution times by 30%; conducted weekly network performance assessments, reducing downtime incidents by 80%; standardized infrastructure documentation, decreasing troubleshooting time by 30%; and collaborated with cross-functional teams to improve service delivery efficiency by 20% and reduce incident resolution time by 15%.
- Owned incident analysis and resolution for complex technical failures, reducing resolution times by 30%. - Performed weekly network performance assessments, reducing downtime incidents by 80%, from an average of 10 to just two per month, across all managed accounts. - Created and standardized infrastructure documentation, decreasing troubleshooting time by 30% and improving future project delivery timelines. - Partnered with cross-functional teams to implement process improvements, increasing service delivery efficiency by 20% and reducing incident resolution time by 15%.--
IT Infrastructure Engineering Senior Analyst 02/2023 - 10/2023
Cigna Healthcare International Health, Antwerpen, Antwerpen Belgium
Industry: Healthcare
Optimized batch scheduling and virtual server operations, achieving over 90% system uptime through proactive monitoring; provided 3rd-line support, mentoring junior analysts to reduce escalated incidents by 30%; and handled 300+ service requests monthly, maintaining a 98% SLA compliance rate.
- Optimized batch scheduling and virtual server operations, improving system uptime to over 90% through targeted performance monitoring and regular maintenance. - Offered 3rd-line support and mentored junior analysts, reducing escalated incidents by 30%. - Fulfilled over 300 service requests monthly under strict SLA guidelines, maintaining a 98% SLA compliance rate and achieving top-tier performance evaluations.--
ICT Employee 10/2023 - 04/2024
Groep Intro VZW, Anderlecht , Brussels Belgium
Industry: Non profit
Provided 1st to 3rd line support for 1,000+ end-users, achieving over 90% satisfaction; optimized Ricoh printer management and resource allocation, reducing costs by 15%; and delivered staff training on new technologies, increasing adoption by 25% and reducing support tickets by 15% within three months.
- Offered 1st to 3rd line support for 1,000+ end-users, achieving over 90% satisfaction rate. - Maintained Ricoh printers and optimized resource allocation, reducing operational costs by 15%. - Delivered targeted staff training on new technologies, boosting adoption rates by 25% and cutting support ticket volume by 15% within three months--
IT Service Senior Analyst 09/2020 - 02/2023
Cigna Healthcare International Health, Antwerpen, Antwerpen Belgium
Industry: Healthcare
Played a key role in a major endpoint migration for 1,000+ devices with minimal downtime, implemented remote IT support for 1,000+ employees during COVID-19, and streamlined inventory management to achieve 15% cost savings while staying within budget.
- Played a key role in a major endpoint migration project involving 1,000+ devices, achieving minimal downtime during the transition. - Implemented remote work IT support initiatives during COVID-19, enabling seamless operations for 1000+ employees. - Streamlined inventory management and procurement processes, achieving 15% cost savings while maintaining alignment with budgetary and operational requirements.--
ICT Consultant - System Administrator 08/2019 - 08/2020
Cheops Technology (Client: Informatica Van Breda), Kontich, Antwerpen Belgium
Industry: Consultancy
Provided advanced 2nd-line support, improving issue resolution times by 25%, streamlined procedures to reduce onboarding time by 20% and enhance team efficiency, and ensured 99% uptime with 95% user satisfaction across banking and healthcare environments.
- Delivered advanced 2nd-line support for diverse clientele, improving issue resolution times by 25%. - Designed and implemented standardized procedures and training guides, reducing onboarding time for new employees by 20% and enhancing overall team efficiency. - Provided seamless IT support across diverse environments, including banking and healthcare systems, achieving 99% uptime and user satisfaction ratings of 95%.--
ICT Employee: Network & System Administrator 06/2013 - 8/2019
Levanto VZW, Deurne, Antwerpen Belgium
Industry: non profit
Successfully transitioned systems to Office 365, improving collaboration tools, reduced security incidents by 40% through internal network security seminars, ensured seamless connectivity across 7+ locations, and enhanced resource allocation accuracy by 30% with a streamlined inventory management system.
- Led successful migrations, including transitioning from Microsoft Exchange to Office 365, improving collaboration tools. - Facilitated internal seminars on network security, driving a 40% reduction in security incidents. - Administered operations across 7+ locations, ensuring secure and seamless connectivity. - Developed and maintained an inventory management system, improving resource allocation accuracy by 30% and reducing hardware misallocation incidents by 40%.--

Holy Heart Of Maria 09/2000 - 08/2002
s'Gravenwezel, Antwerpen, Belgium
Degree: High School Or Below
Major:Preparatory
Preparatory

IT Specialist IT Support, System Administration, Infrastructure Management, VMware ESXi, Active Directory, Cloud Technologies, PowerShell, Bash, Incident Management, Migration Projects, User Support, Uptime Optimization, SLA Compliance, 1st to 3rd Line Support, Process Improvement, Disaster Recovery, SCCM, Veeam, Microsoft Azure, Training & Development, Technical Documentation.