Highlights:14+ years of experience in Telecom-Cloud Service Operations, ITSM, and Service Assurance. Led product transformation initiatives, launching 33+ global sales channels and optimizing digital workflows. Successfully managed 1.3B annual marketing spend across 13+ countries, driving KPI enhancements and data quality improvements. Spearheaded strategic RFP, Bid Management, and Vendor Contracts, ensuring cost savings and operational efficiency. Architected MVP solutions leveraging AI/ML, TMF Open APIs, and CPQ-based integrations.

Skills:it, PRODUCT, RFP, Presales, ITSM, MULESOFT, SALESFORCE, BUSINESS ANALYST, UX design

Goal:To leverage my expertise in Cloud, Telecom, ITSM, and Product Management to drive innovation, optimize operations, and enhance business growth in a dynamic and forward-thinking organization.

Membership:Member of TM Forum (Telecom & Digital Ecosystem) Active participant in Cloud & ITSM Industry Networks

Certification:ITIL V3 Certified AWS Certified Cisco, Juniper, Extreme (BlackDiamond) Certified Scrum Master, PRINCE2 Certified Aviatrix Multi-Cloud Certified Engineer

Honor:Developed a Penny Promo Strategy that increased subscriber base by 30% ($300M revenue impact). ACE Award for commitment to client satisfaction and ITSM excellence. Recognized for automation initiatives, saving 20+ hours/week through Python-based data collection.

Sonali Desai | Telco ITSM Lead RFP,Presales, Order, Teleocm, Sales support, Product lead