Highlights:

Skills:Customer Service, Office Clerk, HR

Virtual Assistant 03/2023 - 08/2023
NextVas Inc, Los Banos , Laguna Philippines
Industry: BPO
Virtual Assistant
As a Virtual Assistant in a Weight Loss Program at NextVAS Inc. in Los Baños, the role involves providing administrative support to the program's operations. This includes scheduling appointments with doctors, managing patient inquiries via email and phone, reminding clients of payment deadlines for subscriptions, and updating them on prescriptions or other program-related details. The Virtual Assistant also handles data entry tasks, customer support, and ensures smooth communication between the clients and the program’s team. Strong organizational, communication, and customer service skills are essential for success in this position.--
Customer Service Representative 06/2022 - 02/2023
Concentrix, Quezon City, Quezon City Philippines
Industry: BPO
Responsible for providing assistance to customers through live chat. This includes answering inquiries about Apple products, services, orders, and technical support, while maintaining a high level of customer satisfaction. The CSR handles multiple chat conversations simultaneously, resolving issues such as billing inquiries, product troubleshooting, shipping information, and account management. Strong communication skills, multitasking ability, and familiarity with Apple products are essential for the role, along with the ability to provide clear, concise, and helpful responses.
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Customer Service Representative 11/2021 - 06/2022
HGS, Alabang, Muntinlupa Philippines
Industry: BPO
A Customer Service Representative (CSR) in call setting at Cigna Insurance is responsible for handling inbound and outbound calls to assist customers with inquiries about their health insurance coverage, benefits, claims, and eligibility. The CSR provides accurate information, resolves issues, processes claims, and helps with authorization approvals.
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Office Clerk 06/2019 - 08/2020
Laguna State Polytechnic University, Laguna, Laguna Philippines
Industry: Government
Responsible for performing a variety of administrative and office tasks, such as organizing and maintaining files, processing documents, answering phones, handling correspondence, and supporting other staff members. They ensure that office operations run smoothly and efficiently, often assisting with data entry, scheduling, and managing office supplies. Strong attention to detail, organizational skills, and proficiency in office software are important for the role.
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Laguna State Polytechnic University 06/2014 - 07/2018
Sta. Cruz, Laguna, United States
Degree: Bachelor's Degree
Major:Psychology
Students develop skills in research, data analysis, and counseling, preparing them for careers in mental health, human resources, education, and other fields. The program emphasizes critical thinking, communication, and ethical practices, helping students apply psychological principles to real-world situations.

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