Highlights:

Skills:

Principal Customer Success Manager 01/2015 - current
GE Vernova, Frankfurt am Main, Hessen Germany
Industry: IoT Software
Leading SaaS programs including customer adoption, customer engagement, customer support and renewal of subscription contracts up to $10MM in the EMEA region.
• Builds and manages customer relationships, helps customers with the adoption of software solutions via advisory and training, and engages customers with a positive Net Promoter Score. • Manages the Strategic Business Review (SBR) meetings with clients to review the software value delivery according to the business goals and objectives. • Achieved a sales growth of 15% YoY via the upselling and renewal of SaaS subscriptions. • Increased customer satisfaction by improving customer support processes via Lean management.--

SBS Swiss Business School 09/2019 - 09/2022
Zurich, Zurich, Switzerland
Degree: Doctoral Degree
Major:Business Administration
Business Management

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