Highlights:Successfully managed outbound sales for MaidThis Los Angeles, consistently setting high-quality appointments with U.S.-based executives and reducing cancellations through personalized follow-ups and rapport building. Recognized for turning high call volumes (200+ daily) into strong conversion rates and building customer trust.

Skills:

Goal:o leverage my 8+ years of experience in sales, customer service, and virtual assistance to secure a remote role that allows me to combine my people skills, tech savviness, and strategic mindset. My ultimate aim is to grow into a leadership position within a dynamic, forward-thinking company.

Membership:None at present

Certification:HubSpot Sales Software Certification (2024) Remote Work Professional Training – Job Duck (2025)

Honor:Top Sales Performer, Virgin Active (2019) Employee of the Month, eTeacher Group (2021,2022)

Sales Development Representative 01/2025 - current
Critter Stop, Johannesburg, United States
Industry: Pest Control / Home Services
I support Critter Stop by managing both inbound and outbound customer inquiries, helping residential and commercial clients with scheduling pest control services, and ensuring exceptional customer satisfaction from first contact to follow-up.
Description: Engage with potential and existing customers over the phone, providing expert guidance on pest control solutions. Quote pricing based on property size and service needs, including quarterly plans and additional rodent control options. Schedule inspections and services, ensuring technician availability and client preferences are aligned. Educate clients on preventive care and the importance of regular service. Coordinate closely with field technicians for smooth service execution. Maintain detailed CRM records, including call notes, follow-ups, and booking status. Ensure clear and timely communication with clients, building trust and long-term relationships.--

Unisa 01/2024 - current
Johannesburg, Gauteng, South Africa
Degree: Bachelor's Degree
Major:Software Development
Minor:Calculus
Doing my first year of studies.

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