Highlights:I have total 9.8 Year of Experience In I.T. I have started my Carrier as a software Engineer (1.3 year) I have moved on Cisco voice Stream worked as Team lead ( Implementation) I have moved in Operations Role (core Engineer in Cisco Systems Bangalore) than currently i am working as project leading role.

Skills:Project Manager, Operation Manager, IT Manager

Goal:As per my knowledge, Certification & Experience I am looking my carrier in Executive Management with step by steps like Project Manager, Operation Manager,Director, VP etc

Membership:Doeacc, Cisco.

Certification:MBA (Project Management), CAPM ( Certified associate Project Manager from PMI), ITIL Expert, O & A level Certified.

Honor:Good Team Lead awards with in a Project.

Sr. Consultant Lead 01/2014 - current
NCS. PTE. LTD, Singapore, 560233 Singapore
Industry: IT
? Real-time expertise in implementing IT Service Management (ITSM) based on ITIL best practices? Proficient in ITIL Service Support areas limited to Incident & Problem Management and Service Desk? Real-Time expertise in Service Level Agreement (SLA) handling. ? Expertise in delivering value added solution that focus on IT Service Management based on ITIL best practices that focus on the people, process, technology and information perspectives within the IT infrastructure. This includes aspects of ITSM best practices and methods in implementation, and support.
? Review Incidents, Problems and ensure that Root Cause Analysis has been performed across the incident records for all priority levels. ? Facilitate meetings, problem reviews, conference bridges, and online meetings to disseminate and drive problem closure. ? Preparation of PMDB (DuPont AOT) & KEDB as per audit requirement and reviewing, Updating and Maintaining KEDB on monthly basis, ensuring frequent contribution from all engineers across the team. ? Ensures and promotes the correct use of the Problem Management process. ? Ensures Problems are properly identified, classified and logged. ? Problem Management activities. ? Ensures that the individual tasks of the process are carried out with regards to agreed service quality levels. ? Participate and facilitate meeting as and when required. ? Provides status updates on problems and known errors. ? Conducts Problem Reviews meetings with Client. ? Maintaining Daily report, KPIs, Weekly reports. ? Defining and planning separate procedures for major Incidents. ? Evaluating Incidents to determine if they are likely to reoccur. ? Ensuring adherence to SLA. ? Coordinating with Major Incident Coordination, Third Party Vendors, Onshore teams and Clients. ? Ensuring the Incident Management process is performed as designed. ? Developing an Incident Management process model for the role of Incident Manager. ? Ensuring process description meets objectives. ? Handling escalations for the team. ? Client Relationship Management.--
Managed Voice Services 01/2013 - 01/2014
Dimension Data Singapore, Singapore, 560233 Singapore
Industry: IT
? Works with Service Desk, Incident Management, etc. to determine whether to perform Root Cause Analysis or to implement identified solutions. ? Coordinates with Incident Management, Change Management, Capacity Management and Configuration. ? Management to ensure correct and consistent data is provided to the Problem Management process. ? Responsible for conducting the Daily Service Review Call acting as an interface between the Vendor and the Product Line Leads.
? Handling Managed services (Problem Management, Chain management, Incident Management). ? Demonstrated high success rate in providing appropriate solutions/ answers to the customer’s queries and grievances across the globe. ? Proactively involved in Customer Meetings & Training Sessions. ? Responsible for providing technical training on various products to the identified team members across geographies. ? Support, Implementation, Ongoing Management and Troubleshooting of Cisco Unified Communications Systems, including Unified Communications Manager 7.x through 8.x, Unity, Unity Connection 7.0 ,SRST Sites, CME and IPCCX. ? LDAP Server Integration with CUCM and Unity. ? Working on ICM and CUPS, CVP. ? Responsible for effectively managing the Team from Dimension Data side in Level 3 environment.--
Sr. Voice Engineer 06/2011 - 01/2013
Cisco Systems, Bangalore, Karnataka India
Industry: IT & Hardware
? Responsible for providing technical training on various products to the identified team members across geographies. ? Support, Implementation, Ongoing Management and Troubleshooting of Cisco Unified Communications Systems, including Unified Communications Manager 7.x through 8.x, Unity, Unity Connection 7.0 ,SRST Sites, CME and IPCCX. ? Working on ICM and CUPS, CVP. ? Responsible for effectively managing the Team from India Side in Level 4 environment. ? Managing the Migration clusters from MCS to UCS.? Worked and Given Support on Tandberg Video Project.
? Demonstrated high success rate in providing appropriate solutions/ answers to the customer’s queries and grievances across the globe. ? Proactively involved in Customer Meetings & Training Sessions. ? Responsible for providing technical training on various products to the identified team members across geographies. ? Working on ICM and CUPS, CVP. ? Responsible for effectively managing the Team from India Side in Level 4 environment. ? Managing the Migration clusters from MCS to UCS. ? Worked and Given Support on Tandberg Video Project. ? Working in Manage Operations team, need to do administration tasks whenever required. ? Member of Incident/Problem & Change team. ? Reviewing Changes on IPT/IPCC environment before going to change management board for final approval. ? Handling team of Onsite contractual engineers. ? Maintaining the SLA’s.--
Sr. Software Eng. Infrastructure Voice 08/2010 - 06/2011
Xavient Information systems, Noida, Uttar Pradesh India
Industry: IT
? Responding to all Major input regarding unplanned service interruptions from customers and internal Team. ? Working on Major issues. According to incident and Problem Management. ? Defining and planning separate procedures for major Incidents ? Evaluating Incidents to determine if they are likely to reoccur ? Reviewing Changes on IPT/IPCC environment before going to change management board for final approval.
? Responding to all Major input regarding unplanned service interruptions from customers and internal Team. ? Working on Major issues. According to incident and Problem Management. ? Defining and planning separate procedures for major Incidents ? Evaluating Incidents to determine if they are likely to reoccur ? Ensuring adherence to SLA ? Making recommendations for Service Improvement Plans ? Ensuring the Incident Management process is performed as designed. . ? Ensuring process description meets objectives ? Sponsorship, design, and continual improvement of the process and its metrics. ? Following the organization's policies relating to employment.--
Team Lead 07/2007 - 08/2010
Macrocozm, Amritsar, Punjab India
Industry: IT & Training
? Managing the small project for IP Telephony & UC for the clients from scratch Designing, Implementation & Handover Part. ? Facilitate recruitment, motivate, mentor, evaluate analyze employee performance. ? Planned, managed multiple-projects and resource capacity issues. ? Handling a team of 16 members. ? Maintaining Team Stats and manage performance on Customer Satisfaction Survey Results.
? Managing the small project for IP Telephony & UC for the clients from scratch Designing, Implementation & Handover Part. ? Facilitate recruitment, motivate, mentor, evaluate analyze employee performance. ? Planned, managed multiple-projects and resource capacity issues. ? Handling a team of 16 members. ? Maintaining Team Stats and manage performance on Customer Satisfaction Survey Results. ? Monitor schedule adherence of the associates and advice the team for improvement. ? Monitoring Key Performance Deliverables at team level & provide inputs to Operations Manager. ? Prepare Team and Individual Action Plans for Team Members.--
Sr. Software Engineer 04/2006 - 03/2007
Elixir Technologies Pvt. Ltd, Udaipur, Rajasthan India
Industry: IT & Software
? Work direction and development for team of associates by coaching, motivation, and training. ? Monitor & Gather Team performance data using tools and deliver feedback to Associates. ? Building the software’s as per client requirement in different Languages C, C++,.Net, Java.
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BUI 01/2011 - 02/2012
Mumbai, Maharastra, India
Degree: Master's Degree
Major:Project Manager
I have passed out MBA Regular Degree from BUI Institute from Belgium & Brussels but i have gave exam online from india.

Rahul Pandey Program Manager, Project Manager,Operation Manager, IT Manager