Highlights:

Skills:

It analysts 10/2023 - current
Government of the State of Rio de Janeiro, Rio de Janeiro, Rio de Janeiro Brazil
Industry: Government of the State
Implementation of improvements in the Secretariat's processes, automating functions that previously required multiple clicks, reducing the insertion of certain data to a few clicks and supporting the infrastructure and microcomputers
Infrastructure professional ensuring that all activities are aligned with the company's standards, policies and guidelines; ? Analyze, suggest and implement improvements with automation in Python in the processes of each department of the Secretariat. ? Lead acquisition requests for essential equipment, including racks, routers, modems, switches and cabling, enhancing the modernization of the network infrastructure; ? Direct involvement in link activation, ensuring connectivity for a reliable operational environment; Main tools: Python, AI (ChatGPT/Copilot), Excel, SEI, Zimbra and Windows. Main clients: Government of the State of Rio de Janeiro.--
Network analyst 10/2022 - 04/2023
K2A Technology Solutions, Rio de Janeiro, Rio de Janeiro Brazil
Industry: Oil and gas
implemented internet link activation processes across the country for Ipiranga, optimizing network operations and increasing efficiency. (2) Successfully integrated with N2 and N3 telecons, ensuring network compatibility and interoperability for fast and efficient communication.
? Network professional ensuring that all activities are aligned with the company's standards, policies, and guidelines; ? Leading requests for the acquisition of essential equipment, including racks, routers, modems, switches, and cabling, enhancing the modernization of the network infrastructure; ? Direct involvement in the activation of the link, ensuring continuous connectivity for a reliable operational environment; ? Monitoring and managing call metrics, emphasizing constant quality of support and technical maintenance in the department; ? Active participation in meetings with clients, aligning strategies to effectively meet specific needs of the area; ? Preparation of managerial reports, monitoring performance indicators, and providing insights to support strategic decisions. Main tools: Service Now, Microsoft Planner, Gelinks, Excel, Google Maps, Cisco Webex, Teams. Key Clients: Ipiranga and Grupo Ultra.--
IT Analyst 9/2022 - 10/2022
TERA TECNOLOGIA E SEGURANÇA DA INFORMAÇÃO, Rio de Janeiro, Rio de Janeiro Brazil
Industry: Computing
Implement security on the main network of family clinics, segregating the main and secondary networks and establishing an efficient inventory process for all equipment in the unit, ensuring organized control of IT resources.
Experience in IT support, ensuring adherence to Tera Technology and Information Security policies while aligning with business strategy. Successfully planned and implemented comprehensive security systems across family clinics, safeguarding critical data. Played a key role in executing strategic procedures, strengthening the secondary network's security, enhancing operational reliability. Consistently updated operating systems to ensure machines are equipped with the latest security and performance updates. Expertly identified physical/logical network structures, precisely mapping infrastructure and network architecture. Generated managerial reports, monitored KPIs, and presented results to senior management, supporting strategic decision-making.--
Network analyst 04/2018 - 07/2022
Global Hitss, Rio de Janeiro, Rio de Janeiro Brazil
Industry: Computing/Hospitals/Commerce
Proficient in Grafana, Zabbix, Atlas, LGPD, Dynamix, Telnet, SSH. Notable achievements include orchestrating the network transition during B2W's integration into the Americanas group, mapping all Brazilian stores lacking network access, and enhancing network performance while implementing security measures such as SD-WAN, JUNIPER, and PALOALTO.
Engaged in the field of network and data communication, bridging strategy, performance, actions, and market connections for the company's priority fronts. Proactively monitored the network using Grafana and Zabbix, ensuring the availability and efficiency of communication systems. Led troubleshooting efforts, managing tickets in Atlas and Dynamix, swiftly identifying and resolving issues. Responsible for releasing network points and actively participated in MPLS/Ethernet circuit activation and maintenance, ensuring device connectivity in line with company policies. Specialized in VLAN configuration for traffic isolation and control across different network segments. Conducted repairs on TCP/IP, LAN/WAN networks, ensuring the integrity and performance of the company's communication systems. Configured switches directly via Telnet or SSH to guarantee the proper functioning of the network infrastructure. Conducted basic analyses of SDWAN and JUNIPER, providing crucial insights for network optimization.--
Field Analyst 08/2016 - 04/2018
Consulters, Rio de Janeiro, Rio de Janeiro Brazil
Industry: Computing/Hospitals
(1) Contribution to the implementation of inventory processes for park control. (2) Training new analysts, assisting the systems team and achieving zero queue throughout our management.
? Responsible for providing technical support to users in a Windows environment, ensuring the operational effectiveness of the systems; ? Support for the Office package and hospital systems (WPD), ensuring the functionality of these applications; ? Carrying out hardware and software maintenance, focusing on preserving and updating technological resources; ? Execution of specialized LAN network configurations, TCP/IP, DNS, Domain, network mapping and printer mapping, contributing to an effective IT infrastructure; ? Active participation in the preparation of new workstations, execution of backups and administration of access permissions; ? Recording, analyzing and efficiently resolving technical calls, aiming to quickly solve problems. Main customers: Amil.--
Suport Analyst 07/2015 - 04/2016
Stefanini, Rio de Janeiro, Rio de Janeiro Brazil
Industry: Computing
Managed machine migration, backups, and data security for Rede D'Or. Integrated machines into the domain and configured access privileges. Organized sector-based documentation for improved efficiency.
? Working in the technical support area, being responsible for opening, resolving and closing calls for each call received, ensuring a systematic and efficient record of demands; ? In-person and remote support for doctors and their employees to resolve daily queries related to billing and computer problems that affect the Unimedrio platform; ? Expertise in carrying out training for members and their employees, providing instructions on the online billing and production system. Main clients: Rede D’or|Unimed. Main languages/tools/technologies used: Windows.--
Microinformatics Analysis Specialist 06/2013 - 07/2015
Lan Designers, Rio de Janeiro, Rio de Janeiro Brazil
Industry: Computing
Competências: Gerenciamento de serviços de TI · Atendimento ao cliente
? Helpdesk sector of the company that provides IT services to the client UNIMEDRIO, offering support in billing, in the routine of the Online Production system to cooperating doctors, clinics and hospitals.--

Cisco Networking Academy 07/2012 - 07/2013
Rio de Janeiro, Rio de Janeiro, Brazil
Degree: Associate's Degree
Major:CCNA
This course focuses on networking fundamentals, including configuring and managing Cisco routers and switches, routing and switching protocols, network security, and troubleshooting. It prepares participants for entry-level networking positions and the CCNA certification.

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