Highlights:Experienced F&B professional with a demonstrated 8 years of working in hospitality industry. Proven leadership skill at Hyatt Regency McCormick Place Chicago and Park Hyatt Saigon. Become the youngest Assistant Manager at all time in Hyatt Vietnam Sold at least 45% of Hotel or Outlet ticket's events Invited more than 8 members (within 4 months) to join the most Elite Club of the hotel Hold the title "Department Trainer" for 2 years Successfully leading the F&B Guest Experience Team

Skills:Customer Service, Guest Relation, Problem Handling, Training, Operation Management

Goal:To become a great F&B Manager

Certification:Restaurant Management Skill WSET1 (Wine and Spirit Education Trust) Food Safety IELTS ServSafe - Handler

F&B Supervisor 05/2024 - current
Hyatt rRegency McCormick Place Chicago, chicago, Illinois United States
I was promoted to be a F&B Supervisor at Hyatt Regency McCormick Place since May 2024 and I am currently work here
Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments. Liaised with senior management regarding any changes in policies or procedures. Part of planning team for many important and big events with over 20,000 attendees from the convention such as DNC 2024, ASCO, SHRM, MIDWEST... Completed thorough opening, closing, and shift change functions to maintain operational standards each day. Worked closely with other departments such as housekeeping and security for smooth operations. Maintained accurate records of stock levels and regularly ordered supplies as needed. Prepared daily reports outlining sales figures, labor costs, inventory levels. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs. Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.--
F&B Loyalty Manager 08/2022 - 11/2023
Park Hyatt Saigon, Ho Chi Minh City, Vietnam
Industry: Hotel and Restaurant Management
After 4 years worked as Senior Assistant Manager, I was promoted to be a F&B Loyalty Manager at Park Hyatt Saigon. Customer relation and service skills were the true reasons why the Leadership Committe of the Hotel chose me for this role and this really show my passion in this industry
• Responsible for recognition and engagement of the most valuable Elite members and daily hotel VIP arrivals. • Keeping close contact with guests for feedback, complaints and compliments – following it up and resolving guest complaints promptly. • Lead the Guest Experience Teams of F&B and Culinary. Drive Divisional revenue by being the main sell lead for selling hotel products, events ticket, membership.--
Assistant Restaurant Manager 05/2019 - 09/2022
Park Hyatt Saigon, Ho Chi Minh City, Vietnam
Industry: Hotel and Restaurant Management
I have professionally worked as a Team Leader before this promotion for 1 year. This role was a very good opportunity to sharpen my Leadership skill.
Monitor guest satisfaction throughout their dining experience by providing an efficient and professional service. • Make recommendations to Management for modernization of equipment, service methods, presentation and improved guest satisfaction. • To conduct regular meetings and briefings and training to keep colleagues informed important information and improve knowledge in the daily basic. • Assist as requested with inventory, purchase orders, payroll & associated paperwork--
Restaurant Team Leader 05/2018 - 04/2019
Park Hyatt Saigon, Ho Chi Minh City, Vietnam
Industry: Hotel and Restaurant Management
This role allowed me to be a department trainer for the all day dining restaurant and also brought me a chance to accomplish my WSET1
• Assist Managers in the operation of the restaurant. • Help with training and supervising of outlet staff. • Organize and conduct pre-shift and departmental meetings--
Barista Shift Supervisor 04/2017 - 11/2017
Highlands Coffee Vietnam, Binh Thanh, No states available Vietnam
Industry: Food and Beverage
This was the first job i get during my summer break. I have learnt so many good knowledge about coffee and tea ther. Getting to know how the operation of one of the most busiest coffee in Vietnam run.
Maintain accurate inventory counts to meet customer demands and sustain operations. • Serve customers quickly and efficiently and created strategies to prevent delays. • Train, schedule, and supervise barista workers to maintain and uphold store policies and optimize staffing patterns. • Restock and clean stations and facilities to maintain cleanly and operable standards.--

Industrial University of Ho Chi Minh city 07/2013 - 09/2017
Ho Chi Minh City, Other, Vietnam
Degree: Bachelor's Degree
Major:Hotel and Restaurant Management
This period was the best time to build the fundamental basic of the major

Bao Duong