Highlights:

Skills:Time Management, Financial Management, Marketing, Branding, Problem-Solving, Sales Skills, Networking, Customer Service, Adaptability, Flexibility, Decision-Making, Self-Motivation, Leadership, Strategic Planning, Communication, Creative Thinking, Teamwork, Conflict Resolution, Crisis Management, Multitasking, Safety Knowledge, Professionalism, Stress Management, Fatigue Management, Organisation, IT Skills, Attention to Detail, Critical Thinking

Travel Counsellor 07/2024 - current
Travel Counsellors, Blackpool, Lancashire United Kingdom
Industry: Travel
A Travel Counsellor is a travel expert who creates personalized travel experiences for clients, tailoring itineraries to their preferences and needs. They offer expert advice on destinations, accommodations, and activities, ensuring seamless and memorable trips. With a passion for travel and strong customer service skills, Travel Counsellors build lasting relationships with clients, providing ongoing support throughout the travel process and ensuring every detail is handled with care.
? Working as my own boss. ? Travel Agent. ? Research and analysis of destinations and trends in the current tourism market. ? Creating itineraries and packages for holidays. ? Marketing and advertising. ? Vlogs and video editing, thumbnail creation. ? Content creation. ? Social media – Facebook, Instagram, LinkedIn, TikTok. ? Researching FCDO requirements for clients. ? Preparing and sending documentation for clients. ? Communicating to clients through phone and emails. ? House calls. Customer service. ? Working under ATOL and financial protections. ? Problem solving. ? Financial management. ? Networking.--
Cabin Crew 02/2020 - 06/2024
TUI, Manchester, Greater Manchester United Kingdom
Industry: Aviation
Cabin Crew with a long-haul airline ensures passengers' safety, comfort, and well-being during extended flights. They conduct safety briefings, assist with boarding, serve meals and refreshments, and address passenger needs throughout the journey. In addition to managing in-flight services, they handle emergencies, provide medical assistance if required, and maintain a calm, safe environment. Cabin Crew work closely with the team to ensure high levels of service and a positive flying experience on longer, international routes.
? Full First Aid training. ? EASA Cabin Crew Attestation. ? Trained emergency procedures including fighting a fire, disruptive passengers and emergency evacuations. ? Handling and counting money. ? Bar food/drinks service. ? Customer service. ? Passenger restraint.--
Cabin Crew 01/2019 - 11/2019
Jet 2, Manchester, Greater Manchester United Kingdom
Industry: Aviation
Cabin Crew with a short-haul airline ensures passengers’ safety, comfort, and well-being during quick, regional flights. They conduct safety demonstrations, assist with boarding, serve refreshments, and address passenger needs. They manage in-flight services, handle minor issues, and ensure a safe cabin environment. Working as part of a team, they provide excellent customer service, helping to create a smooth and efficient flight experience for all passengers.
? Full First Aid training. ? EASA Cabin Crew Attestation. ? Trained emergency procedures including fighting a fire, disruptive passengers and emergency evacuations. ? Handling and counting money. ? Bar food/drinks service. ? Customer service.--
Chambermaid, Receptionist and Team Leader 05/2015 - 01/2019
Norwyn Court Holiday Flats, Blackpool, Lancashire United Kingdom
Industry: Hotel
This role involves managing hotel reception duties, including greeting guests, handling check-ins and check-outs, and addressing queries. The individual also cleans and prepares guest rooms to ensure high cleanliness standards. Additionally, they are responsible for advertising and marketing the hotel, promoting services, and managing bookings. They act as the main point of contact for guests, ensuring a smooth and enjoyable experience while maintaining efficient hotel operations and a strong online presence.
• Room cleaner and attendant in a holiday accommodation. • Reception work. • Customer service. • Answering calls and emails on enquiries. • Dealing with customer's queries. • Marketing – Online and poster creation. • Team leading.--

University of Central Lancashire 09/2020 - 07/2024
Preston, Lancashire, United Kingdom
Degree: Bachelor's Degree
Major:International Tourism Management
The International Tourism Management course covers key areas such as professional development, tourism management, marketing, and ICT for the visitor economy. It includes modules on sustainability, service quality, and tourist behavior, alongside practical experience in the industry. Advanced topics in strategic management, dark tourism, and tourism futures are explored, with a focus on employability, talent management, and enterprise in the tourism sector. Students gain a comprehensive understanding of the field, blending theory with hands-on experience to prepare for leadership roles.

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