Highlights:IT Support Expertise: Over 5 years of experience providing Tier 1/2 support across Windows, and macOS platforms, resolving hardware, software, and network issues efficiently. Strong Infrastructure Knowledge: Skilled in system administration, managing Active Directory, network configurations (TCP/IP, DNS, DHCP), and virtualized environments (VMware, Hyper-V). Process Improvement & Automation: Automated IT tasks using PowerShell/Bash, reducing downtime and improving operational efficiency. Customer-Focused: Delivered high-quality support, training users, and simplifying complex IT issues to boost customer satisfaction and productivity.

Skills:IT Support Specialist, Technical Support Engineer, Help Desk Technician, System Administrator, IT Project Manager

Goal:To take on leadership roles in IT, such as IT Manager, System Architect, or Chief Technology Officer (CTO), focusing on managing technology solutions and driving innovation within the company. To secure permanent residency (through H-1B to Green Card transition), achieving long-term career stability in the U.S. or other tech-forward countries. To contribute to company-wide IT strategies and help organizations leverage technology to solve business problems efficiently

Certification:Certifications & Skills: Certified in Windows Server Hybrid Associate From Microsoft.

Sr. System Engineer 8/2022 - 07/2023
DPRC Hospital Ltd.(Project), DHAKA, Bangladesh
experience in troubleshooting, system administration, and network management across Windows, and macOS.
• Developed strategy for improved system performance configuration management and monitoring functions for infrastructure backup. • Design and implementation of Microsoft-based Systems, including Windows server, Active Directory, File Server, Web Server. • Manage and Administration of Active Directory and DNS, Security Policies. • Provides advice on ERP/Hospital Management Software costs, design concepts, or design changes. • Trained Up to 40 members of staff on using the software systems to understand specific system requirements. • Collaborates with engineers or software developers to select appropriate design solutions or ensure the compatibility of system components. • Maintain and service of Windows Server, desktop, laptop & printer, router switch to installing and configuring computer hardware, operating systems and applications. • Maintenance IPBX Phone, Access Control, CCTV, DVR, NVR, HD WFI camera. • Any other responsibilities as assigned by the management--
sr. Officer - IT & Payroll 02/2021 - 07/2022
Palmal Group of Industries Ltd, DHAKA, Bangladesh
experience in troubleshooting, system administration, and network management across Windows and macOS.
Monitor the full IT system. • Maintain and service of desktop, laptop & printer, router switch to installing and configuring computer hardware, operating systems and applications. • Manage and Maintain windows server Active Directory services(AD DS), User Account Management, Group Policies, and Security Settings. • IPBX phone system maintenance. • To prepare monthly workers’ wages sheet, over time sheet, bonus sheet and staffs salary advice. • Computing and preparing other payroll related reports. • Liaising with staffs and workers on payroll related queries. • To prepare daily attendance report, prepare daily absenteeism report and submit to the factory head. • Any other responsibilities as assigned by the management--
Jr. System Engineer 10/2018 - 02/2021
N Solutions BD, , Bangladesh
experience in troubleshooting, system administration, and network management across Windows, and macOS.
Manages and monitors all installed systems. • Troubleshooting and resolving all software and hardware issues when they arise. • Identify user Issues, diagnosing problems and delivering workable solutions via phone, email or desk. • Installs, configures, and tests operating systems, application software, and system management tools. • Proactively ensure the highest levels of systems and infrastructure availability. • Maintain security, backup, and redundancy strategies. • Follow up with clients to ensure their IT systems are fully functional after troubleshooting. • Network switch-Router setup, configure, troubleshooting to running the network performance remain optimal. • Maintenance access control machine, CCTV, DVR, NVR, HD camera--

Thakurgaon Technical School and Collage. 01/2007 - 03/2009
THAKURGAON SADAR, , Bangladesh
Degree: High School Or Below
Major:Computer Technology
Secondary Education Boards Bangladesh

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