Highlights:• 30% Faster Response Times: Standardized communication protocols and simplified support workflows to improve turnaround in client services at AMS Finance • 40% Task Efficiency Boost: Reorganized internal workflows using Trello, Asana, and BankOne CRM to reduce duplication and track progress more effectively • 20% Onboarding Delay Reduction: Designed a scalable onboarding system that supported a growing team while maintaining service quality • Cross-Team Project Coordination: Tracked timelines, prepared ALCO/Board meeting documentation, and maintained stakeholder updates across departments • 100+ Monthly Client Queries Managed: Delivered personalized support via TawkChat, reducing wait time and increasing client satisfaction

Skills:Operation and workflow optimization, Operations & Process Improvement, Customer Experience & Support:

Goal:To contribute to high-impact teams in global organizations by driving operational clarity, improving customer experience, and supporting efficient project delivery. I seek roles in Operations Support, Project Coordination, or Client Success, with a focus on structured problem-solving, remote collaboration, and tech-enabled process optimization. I’m particularly interested in visa-sponsored opportunities that value performance, continuous improvement, and cross-cultural teamwork.

Membership:Project Management & Operations • Member – Project Management Institute (PMI) • Member – Association for Project Management (APM) Youth Development & Advocacy • Member – Youth x Youth (Global education reform community) • Member – She Code Africa (Women in Tech Network)

Certification:• Project Management Foundations – LinkedIn Learning • Administrative Management Certificate – Phillip Consulting (Authorized Nigerian PM training provider) • Foundations of Project Management – Google/Coursera • In Progress: • Agile Practices (Coursera) • Stakeholder Engagement Strategies (LinkedIn Learning) • Workflow Optimization (Notion & Zapier Automation – self-taught modules)

Honor:• Operational Excellence Recognition – AMS Finance & Management Ltd. (2024): For driving efficiency and client satisfaction in service delivery • Nominated Delegate – Deloitte One Young World Scholarship (2025 Applicant): For demonstrated leadership in business transformation and youth empowerment • Top 10 Interns – Federal Mortgage Bank of Nigeria (2022): For outstanding contributions to internal coordination and reporting during project support internship

Operations Support Coordinator 03/2023 - current
AMS Finance and Management Company Ltd., Abuja , Federal Capital Territory Nigeria
Industry: Finance ,Operations, Customer Support
Over 3 years of experience in operations management, customer support, and project coordination, helping organizations streamline processes, improve efficiency, and enhance client experiences. Proven ability to reduce response times, optimize workflows, and support cross-functional project teams. Adept at leveraging tools like Trello, Asana, and Google Workspace to improve team productivity and meet business goals.
Client Support & Operations: Reduced client response times by 30% and task turnaround by 40% by redesigning workflows and using tools like Trello, Asana, and BankOne. • Project Coordination: Managed timelines and supported smooth project execution through detailed reporting and cross-team collaboration, ensuring projects met goals on time. • Onboarding: Improved team onboarding processes, reducing delays by 20%, and ensuring that all new hires were equipped with the necessary tools and knowledge. • Customer Inquiries: Handled over 100 inquiries per month, streamlining responses and improving customer satisfaction.--

NNAMDI Azikiwe University 05/2014 - 06/2018
Anambra, Awka, Nigeria
Degree: Bachelor's Degree
Major:Linguistics
Linguistics from the University of Nigeria, Nsukka. Developed strong analytical, communication, and research skills with exposure to sociolinguistics, phonology, and language acquisition. Gained foundational proficiency in French and participated in academic projects emphasizing structured thinking and effective communication.

Uchechi_CX_Operations_2025 Customer Support, Client Experience, Project Coordination, Operations Support, Remote Collaboration, Workflow Optimization, CRM, Trello, Asana, Google Workspace, Excel, Process Improvement, Cross-functional Teams, Task Management, Reporting & Admin