Highlights:

Skills:

Operations Manager 09/2023 - current
ITsutra Inc, Kathmandu, Bagmati Nepal
As the Operations Manager at ITsutra Inc, I expertly manage property maintenance and budgets, ensuring everything runs smoothly and efficiently. I coordinate vendor relationships and contracts, optimize space allocation with a focus on safety and sustainability, and ensure compliance with all regulations. I proactively manage assets and develop and execute emergency response plans.
? Expertly managing property maintenance and budgets. ? Efficiently coordinating vendor relationships and contracts. ? Optimizing space allocation, prioritizing safety and sustainability. ? Ensuring compliance with regulations and proactive asset management. ? Developing and executing emergency response plans. ? Demonstrating strong communication, leadership, and customer service skills while leveraging technology for improved operations. ? Spearheading energy-efficient initiatives and environmental sustainability efforts. ? Managing a diverse team of facility staff, fostering a collaborative work environment. ? Consistently delivering cost-effective solutions and reducing operational expenses. ? Conducting regular fac--
Deputy Manager: Recruitment & Operations 04/2022 - 06/2023
Sagar Group, Kathmandu, Bagmati Nepal
As the Deputy Manager of Recruitment & Operations at Sagar Group, I analyze and maintain operational data, monitor product inventories, and ensure adherence to company policies and processes. I conduct full-cycle recruitment processes, including job postings on the ERP system, screening resumes, interviewing candidates, and negotiating job offers. I utilize Odoo ERP software to track and manage recruitment activities and candidate data, ensuring data accuracy and confidentiality.
? Analyzing and maintaining operational data, and monitoring product inventories. ? Monitoring adherence to policies and processes throughout the company. ? Conducting full-cycle recruitment processes, including job postings on ERP system, screening resumes, interviewing candidates, and negotiating job offers. ? Using and utilizing Odoo ERP software to track and manage recruitment activities and candidate data, while ensuring data accuracy and confidentiality. ? Overseeing Human Resources policies, recruitment, training, and performance reviews. ? Ensuring positive client, supplier, and vendor relationships. ? Developing and implementing operational processes to ensure efficiency and effectiveness of recruitment activities. ? Managing the candidate experience, ensuring positive and respectful communication throughout the recruitment process. ? Support HR operations functions as needed, including on-boarding, off- boarding, and employee relations.--
Executive Secretary 09/2021 - 02/2022
Shalimar Group, Birgunj, Madhesh Nepal
As the Executive Secretary at Shalimar Group, I provide high-level administrative support to the Board of Directors (BOD), including scheduling meetings, managing calendars, and arranging travel and accommodations. I organize and coordinate meetings, prepare agendas, materials, and minutes, and ensure all documents, correspondence, and presentations are accurate and professional.
? Providing high-level administrative support to BOD’s, including scheduling meetings, managing calendars, and arranging travel and accommodations. ? Organizing and coordinating meetings, including agendas, materials, and minutes. ? Preparing and editing documents, correspondence, and presentations, ensuring accuracy and professionalism. ? Managing confidential information and exercising discretion in handling sensitive information. ? Conducting research and analysis on a variety of topics and present findings to senior leadership. ? Screening and prioritizing incoming communication, including phone calls and emails, and respond on behalf of the BOD’s as appropriate.--
Digital marketing Excutive 01/2020 - 03/2022
LevelUp Holdings, Kathmandu, Bagmati Nepal
As a Digital Marketing Executive at LevelUp Holdings, I conduct market research and analysis to identify trends and opportunities for growth, incorporating insights into marketing plans. I create and curate content for digital channels, including the website, social media, email, and other online platforms. I monitor and analyze campaign performance metrics, such as website traffic, click-through rates, and conversion rates, adjusting strategies as needed to optimize results.
? Conducting market research and analysis to identify trends and opportunities for growth, and incorporate insights into marketing plans. ? Creating and curating content for digital channels, including website, social media, email, and other online platforms. ? Monitoring and analyzing campaign performance metrics, such as website traffic, click-through rates, and conversion rates, and adjust strategies as needed to optimize results. ? Managing and coordinating with external vendors, such as graphic designers and content creators, to ensure highquality deliverables on time and within budget. ? Collaboration with cross-functional teams, including PR, customer service, and sales, to ensure integrated and cohesive messaging across all channels. ? Staying up-to-date on emerging trends and technologies in digital marketing and incorporate them into strategies and tactics. ? Developing and maintaining relationships with key stakeholders, such as influencers, media outlets, and industry associations, to enhance brand visibility and reputation.--
Customer Service Excutive 02/2019 - 03/2023
Yeager Digital, Kathmandu, Bagmati Nepal
As a Customer Service Executive at Yeager Digital, I attract potential customers by answering product and service questions. I respond promptly to customer inquiries via phone, email, and social media, providing accurate and helpful information. I resolve customer issues and complaints in a timely and effective manner, utilizing sound judgment and problem-solving skills.
? Attracting potential customers by answering product and service questions. ? Responding promptly to customer inquiries via phone, email, and social media, providing accurate and helpful information. ? Resolving customer issues and complaints in a timely and effective manner, utilizing sound judgment and problem solving skills. ? Building and maintaining strong customer relationships through exceptional service and communication. ? Monitoring social media channels and online reviews to respond to customer feedback and ensure positive online reputation management. ? Tracking and reporting on customer service metrics, such as response times, resolution rates, and customer satisfaction, to identify areas for improvement. ? Staying up-to-date on industry trends and best practices to continuously improve customer service operations. ? Processing orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.--

Rastriya Secondary School 04/2006 - 04/2018
Darchula, Sudurpashchim, Nepal
Degree: Associate's Degree
Major:Mnagemenr
Completed High School Diploma in 2018 from Rastriya Secondary School

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