Highlights:- Expertly resolved hardware, software, and network issues, minimizing downtime. - Conducted proactive system maintenance, improving reliability and user satisfaction. - Trained employees on IT best practices, reducing support tickets. - Led seamless software/hardware deployments with minimal disruption. - Created detailed documentation to streamline support processes. - Collaborated with IT teams to tackle complex challenges and projects. - Consistently praised for clear communication and customer-focused support. My role has been defined by technical expertise, proactive problem-solving, and a commitment to enhancing organizational efficiency.

Skills:Computer Technician, Desktop Support Technician

Goal:Technical Expertise: Master the hardware and software systems you support. Stay updated with the latest technological trends and tools in the industry. Customer Service Skills: Develop exceptional customer service abilities. Communicate effectively, resolve issues efficiently, and build strong relationships with clients and colleagues. Problem-Solving Abilities: Enhance your troubleshooting skills. Learn to diagnose and fix issues quickly and accurately, minimizing downtime for users. Career Progression: Plan for long-term growth. Set milestones for advancing to roles like Network Administrator, System Administrator, or other IT positions.

Certification:1. **Associate Degree in Information Technology** - Focused on computer systems, networking, and IT support fundamentals. 2. **Bachelor’s Degree in Computer Science** - Covered programming, operating systems, network administration, and hardware repair. ### Certifications: #### **Operating Systems**: 1. **Microsoft Certified: Windows Client** - Expertise in installing, configuring, and managing Windows operating systems. 2. **Apple Certified Support Professional (ACSP)** - Skills in supporting and troubleshooting macOS. #### **Network Administration**: 1. **CompTIA Network+** - Validates knowledge of networking concepts, infrastructure, and troubleshooting. 2. **Cisco Certified Network Associate (CCNA)** - Focuses on network installation, configuration, and troubleshooting. #### **Computer Networking**: 1. **CompTIA A+** - Covers foundational networking concepts and troubleshooting. 2. **Microsoft Certified: Azure Fundamentals** - Basic understanding of cloud networking and services. #### **Computer Repair**: 1. **CompTIA A+** - Includes hardware troubleshooting, repair, and maintenance. 2. **Certified Hardware Technician (CHT)** - Focuses on diagnosing and repairing computer hardware issues.

Honor:Data Technician in Archives Nationales D'Haïti 2012 2014

Computer Technician 12/2017 - 10/2024
Evangelical Theological Seminary of Port-au-Prince, Delmas, West Haiti
Experienced Computer Technician with 17+ years of expertise in diagnosing, repairing, and maintaining hardware and software components. Skilled in troubleshooting, network infrastructure management, and delivering technical training.
- Managed installation, design, and network infrastructure for 60+ computers. - Delivered desktop support and technical training to 50+ users. - Improved efficiency by 25% and reduced downtime by 15% through preventive maintenance.--
Computer Programer 10/2010 - 11/2017
Archives Nationales D'Haïti, Delmas, West Haiti
Industry: Government Job
Experienced Computer Technician with 17+ years of expertise in diagnosing, repairing, and maintaining hardware and software components. Skilled in troubleshooting, network infrastructure management, and delivering technical training.
- Managed installation, design, and network infrastructure for 60+ computers. - Delivered desktop support and technical training to 50+ users. - Improved efficiency by 25% and reduced downtime by 15% through preventive maintenance.--
Instructor in Computer Science 08/2008 - 08/2010
IDC/USAID, Port-au-Prince, West Haiti
Industry: Project Young People into Society, Port-au-Prince
Experienced Computer Technician with 17+ years of expertise in diagnosing, repairing, and maintaining hardware and software components. Skilled in troubleshooting, network infrastructure management, and delivering technical training.
- Achieved a 90% passing rate for students in computer science courses. - Taught Introduction to Operating Systems (Mac/Windows) and internet usage.--

SkyNet Center 11/2003 - 12/2004
Port-au-Prince, West, Haiti
Degree: Associate's Degree
Major:Certificate of Computer Operator
- Basic Computer Operations: Understanding hardware and software components, file management, and system navigation. - Data Entry and Management: Efficiently inputting, organizing, and retrieving data using various software tools. - System Maintenance: Performing routine checks and basic troubleshooting to ensure smooth system functionality. - Software Applications: Proficiency in using common office software (e.g., word processors, spreadsheets, and databases). - Security Practices: Basic knowledge of data security and backup procedures to protect information.

Leopold Socrate Pierre Desktop Support Technician
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