Highlights:?? Delivered 15+ digital products across FinTech, SaaS, ERP, and eCommerce domains, leading cross-functional Agile teams to meet business goals and user needs. ?? Increased product adoption by 35% through strategic backlog management, OKR alignment, and customer-focused feature development. ?? Streamlined KYC and fraud prevention processes by designing scalable scoring models and integrating MFA, reducing fraud rate by 22%. ?? Spearheaded Agile transformation across three departments, improving sprint velocity by 30% and enhancing team collaboration and delivery predictability. ?? Led multi-system API integration projects, improving operational efficiency and enabling real-time data flow across platforms. ?? Defined and tracked product KPIs, using insights from Power BI dashboards and user feedback loops to guide prioritization and continuous improvement. ?? Created and refined over 500+ epics, user stories, and acceptance criteria, ensuring development was aligned with stakeholder vision and QA-ready. ?? Collaborated with global stakeholders and C-level executives to align product roadmaps with evolving market trends and regional compliance needs. ? Managed full product lifecycle, from discovery and MVP slicing to go-to-market execution and post-launch success tracking. ?? Certified Scrum Master and Business Analyst, with hands-on experience in tools like Jira, Confluence, Trello, Miro, and Microsoft 365 Suite.

Skills:Project Manager, Product manager, Scrum Master, Agile Expert, Stakeholder management

Goal:To leverage my expertise in Product Management, Agile methodologies, and business analysis to drive user-centric innovation and deliver high-impact digital solutions. I aim to lead cross-functional teams in building scalable products that enhance customer experience, optimize operational efficiency, and align with strategic business goals—ultimately contributing to long-term organizational growth and market leadership.

Membership:Scrum.org

Certification:Scrum , PMP (Trained), Linux System Administration, CISCO IOS Network Security , PHP, MYSQL , Apache Server and Java.

Honor:?? "Agile Champion of the Year" – Recognized for successfully leading agile transformation across departments, boosting team velocity and cross-functional collaboration. ?? "Top Performer – Digital Innovation" – Awarded for launching high-impact digital products that improved customer experience and contributed to a 35% increase in product adoption. ?? "Excellence in Product Leadership" – Honored for exceptional ownership of product lifecycle management and OKR execution in a complex multi-stakeholder environment. ?? "Strategic Thinker Award" – Acknowledged for implementing data-driven decision-making practices and aligning product KPIs with business objectives. ?? "Customer First Award" – Recognized for enhancing user onboarding and retention through continuous backlog refinement and customer feedback integration.

IT Project Manager 09/2019 - 05/2024
KV Group, Mohali, Punjab India
Industry: IT and Logistics
Certified Project Manager with over 17 years of experience in financial services, specializing in digital journey implementation, business architecture, and workflow process optimization within lending platforms. Proven track record in eliciting and standardizing business requirements, leading epic refinements, and defining MVPs and acceptance criteria, resulting in 30% faster product delivery and improved end-user satisfaction.
Project Management: Plan, execute, monitor, and deliver software development projects on time, within scope, and budget. Utilized Agile methodologies and tools like Confluence, Trello, Basecamp and JIRA for effective project tracking and reporting. Develop detailed project plans, including timelines, milestones, resource allocation, and risk management strategies. Team Leadership: Lead, mentor, and manage cross-functional teams, ensuring collaboration and alignment with project goals. Facilitate team development by identifying training needs and fostering a culture of continuous improvement. Technical Leadership: Leverage hands-on experience in Software Development, CRM Development, ERP development, Mobile Application Development, WebApp Development, Digital Marketing, E-commerce development, quality assurance, and maintenance to guide technical teams. Ensure adherence to coding standards, performance benchmarks, and security protocols. Client Communication & Collaboration: Serve as the primary point of contact for clients, ensuring clear communication of project progress, challenges, and resolutions. Conduct project kick-offs, regular status updates, and milestone reviews with stakeholders. Build and maintain strong client relationships through proactive engagement and exceptional service delivery. Knowledge Management & S/W Trainings: Document the project report, giving training to clients for the best practice, and technical solutions to contribute to organisational knowledge. Continuously improve project management processes to enhance efficiency and effectiveness. Business Alignment: Understand and align project goals with business objectives, ensuring that delivered solutions provide tangible value to stakeholders. Analyse business needs to translate them into technical solutions that meet or exceed expectations. Project Management Skills: Proven experience in project planning, risk management, and stakeholder communication. Strong analytical and problem-solving abilities with a focus on delivering business value. Excellent estimation, resource allocation, and pre-sales proposal development skills.--
Project Manager 01/2018 - 08/2019
Swap Development, Mohali, Punjab India
Industry: IT
Experienced Project Manager with expertise in backlog management, sprint planning, and stakeholder communication across Agile teams. Proven success in delivering scalable software products by translating business needs into actionable user stories and driving API-integrated solutions that improved delivery speed by 30%.
Managed and refined the product backlog, aligning over 200+ user stories with strategic business priorities to ensure timely delivery. Defined and reviewed sprint objectives with the Scrum team, increasing iteration success rates by 35%. Created and maintained acceptance criteria, reducing QA rework by 40% through clear documentation and stakeholder alignment. Facilitated backlog grooming sessions and prioritized sprint-ready items weekly, cutting sprint planning time by 20%. Acted as the primary communication bridge between stakeholders and dev teams, boosting stakeholder satisfaction score to 4.8/5. Oversaw the lifecycle of change requests, integrating them seamlessly into sprints with minimal disruption. Gathered, documented, and verified functional and non-functional requirements, improving feature delivery alignment by 25%. Collaborated in OKR planning, ensuring quarterly goals were met with a 90% success rate across product teams. Reviewed and signed off product increments post each iteration, ensuring production releases met quality benchmarks. Maintained and updated epics, user stories, use cases, and edge cases, driving cross-team clarity and feature alignment.--

IGNOU 05/2008 - 12/2012
Delhi, Himachal Pradesh, United States
Degree: Master's Degree
Major:Master of Computer Application
Minor:B.A
Completed Master Degree in Computer Application

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