Highlights:• Successfully completing PRINCE2 Foundation in Project Management • Being selected to represent the Eurostar brand within the UK, to visit foreign cities for hospitality and research • Reversing the fortunes of struggling retail stores and returning positive sales figures

Skills:communication, management, recruiting, achieving targets, motivation, attentive, analysis, microsoft package, disciplinaries, retention, retail, project management, data, office, liaison, manager, social, editor

Goal:To constantly be in a challenging and engaging role, and in turn, a rewarding position also.

Certification:PRINCE2 Foundation certified in Project Management

Project Support 01/2016 - current
Konica Minolta Business Solutions, Basildon, Essex United Kingdom
Industry: Business Solutions
Having been drafted into the Project Management Office, I quickly learnt the ropes, becoming an integral part of the team, whilst successfully completing the PRINCE2 Foundation certification.
• Supporting the Project Management Office as required (including meeting agendas, meeting bookings, document capturing, version control/leading meetings/training) • Supporting on all Business Transformation projects, including large projects i.e. Office Refurbishment, Business Continuity. • Assuming Project Manager duties of company Reward/Benefits project • Ensuring all risks and issues are controlled, mitigated or escalated • Working with colleagues to create Project Plans, Product Descriptions and Project Breakdown Structures • Project cleansing – checking/chasing actions (nearing completion/overdue) and ensuring all Project System entries are accurate • Collating project based information/feedback and preparing Highlight Reports/spreadsheets centred on returns • Maintaining the Checkpoint Report on a weekly basis, gathering the weekly statuses and actions of all products within projects. • Completing monthly Highlight Reports and Business Transformation Updates for the Leadership Team • SharePoint administration and version control--
Training Administrator 10/2015 - 01/2016
Konica Minolta Business Solutions, Basildon, Essex United Kingdom
Industry: Business Solutions
Beginning on a four month FTC to ensure the smooth rollout of the Order to Cash business process, I was quickly handed greater responsibility and was awarded with a role within the newly formed Project Management Office
• Organising, co-ordinating and monitoring the rollout of ‘order to cash’ training programme following through to a satisfactory conclusion, whilst ensuring the rollout plan is adhered to and executed to timescales • Maintaining delegate lists, sending invitations and managing attendance, escalating repeat absentees to Line Management where necessary • Organising e-test reports with third party and chasing completion status with candidates. • Taking ownership and maintaining the ‘order to cash’ microsite--
Customer Service Manager 03/2014 - 03/2015
Thomas Cook Retail Ltd, Woking, Surrey United Kingdom
Industry: Travel
During my tenure, I achieved an overall positive rise in turnover of 11% from the previous year, as well as a 6% rise in revenue, whilst leading the store to achieve its turnover and revenue target for first time in 22 months. Due to store success, I was also chosen as a Eurostar Ambassador for the company.
• Responsible for the day to day running of the store, with £8 million turnover • Managing, performance managing and motivating a team of ten staff, including three apprentices, within the store in order to achieve daily/weekly/monthly/annual targets, raise customer service standards and achieve operational excellence • Proactively driving and delivering sales and profit, whilst developing and implementing individual store action plans and local marketing strategies, utilising my own commercial awareness of local competitor activity and impact to grow business in store • Ensuring compliance to regulatory, legal and company standards, policies and procedures. • Ensuring cost management processes are in place to minimise errors and write offs through operational excellence and control. • Implementing and supporting all national promotions and merchandising activities. • Developing new ideas to improve service and remove barriers that inhibit service delivery, whilst building and retaining a loyal customer base. • As Eurostar Ambassador, I travelled to Europe to increase my destination knowledge and product knowledge in order to provide genuine and clinical service to customers, and training to staff. • Daily customer calls to drive sales, retain customers and deliver offers to existing customers--
Trade Data Editor 05/2012 - 01/2014
Nielsen Book Services Ltd, Woking, Surrey United Kingdom
Whilst with the company, I was selected to be a part of the project team to roll out the company’s flagship subscription Title Editor programme, giving worldwide access for publishers to upload data directly. This called for extreme and meticulous accuracy to ensure the final rollout was a success.
• Ensuring the accuracy of bibliographical data for the UK book trade is maintained at all times by applying and/or checking electronic and manual transactional changes (price, availability, and any other editorial changes as required) accurately and promptly, investigating any apparent problems and resolving them • To add new and update existing organisation records and routing information to relevant databases, verifying information and processing changes to records • Supplying/ensuring accurate data for Australian and South African book trade • To check and verify publisher and distributor information on new title details • Processing and applying data amendments supplied by publishers and other data suppliers • Preparing and dispatching publisher availability reports • Exploring and correcting data errors reported from Customer Support Team and other systems, highlighting ongoing and unresolved issues to management where necessary--
Branch Manager 10/2011 - 01/2012
The Works Stores Ltd, Walton-on-Thames, Surrey United Kingdom
Industry: Retail
I undertook the role of Branch Manager during my time with the company, leading a problematic store from 0.2% turnover increase to the company standard of 5% increase from the previous year.
• Managing the performances and conduct of 6 members of staff to achieve and exceed sales targets and other KPI’s in the store. • Maximizing sales opportunities through excellent product knowledge, making certain of tight controls on stock, with effective and efficient control of overheads and costs to the business including store budgets expenditure and petty cash. • Ensuring that best practice is used across the store to deliver excellent operating standards, including merchandising, housekeeping, promotional implementation and staff presentation. • Recruiting, selecting, developing and retaining appropriate store staff. This would involve screening CV’s, organizing and conducting interviews, training and developing, and also regular meetings to monitor progress during probationary periods. • Drive store sales and providing excellent customer service, communicating promotional offers and additional sales opportunities to the team to maximize business performance--
Department Manager 10/2010 - 10/2011
Clarks Shoes Ltd, Woking, Surrey United Kingdom
Industry: Retail
During my tenure with the company, I oversaw a 13% increase in turnover for the department, whilst also leading the store to the top of the regional performance table for customer satisfaction.
• Managing the performance and conduct of 35 members of staff to achieve sales targets and KPI’s • Supporting the store manager daily, covering as duty manager when necessary • Organizing team schedules, including peak period planning • Monitoring and coaching individual/team performance, with weekly observations and feedback • Ensuring the presentation of the department is first class, carrying out floor walks to assess visual merchandising • Recruitment – screening, interviewing, training. As this was a busy store, I would conduct many interviews in order to employ the best staff possible. Using interview packs and my own questions/techniques, I would see the process through to employment, • Ensuring health and safety practices are followed at all times, and ensuring the security of the store and stock • Administrative tasks, payroll, EPOS, deliveries, stock control and audits • Maintaining records for the department, including observations, performance figures and visual merchandising • Dealing with customer requests and complaints--
Office Manager 10/2008 - 03/2010
Reach Contact Ltd, Woking, Surrey United Kingdom
Industry: Field Marketing
With Nestle, I was part of the team to roll out the Kit Kat Chunky Caramel, the largest confectionery release of 2009, including securing a residence on the IMAX Southbank exterior.
• Leading an office team of three, providing crucial support to the account, consisting of 180+ staff (field based/managers/Account Controller etc) working in the impulse convenience sector. • Collating and creating analytical reports based on Nestle sales throughout the UK – by territory, region, field staff / manager etc. • Leading a direct sales call team to ensure customer satisfaction, retention and to build our client base • Ensuring fleet vehicles correctly assigned (hire cars in interim) to every staff member, keeping detailed record of all movements, accidents, fuel card logs. • Depot / cash and carry database updated accordingly and accurately (branch numbers, team reward/car selling numbers) • Daily coverage report to be sent direct to the client, detailing team movements/sickness/holiday • Recruitment – Advertising roles via local media and the internet, screening CV’s from across the UK and matching them to appropriate territories. • Payroll/finance duties (bonus/sickness reports) • Managing team equipment / uniform, including new starters + leavers. • Ensuring Operational Standards procedures are executed and maintained by all members of staff (REACH Operational Standards Team of the Year 2009) • Accommodation and venue bookings--
I.T. Asset Manager 08/2007 - 09/2008
Reach Contact Ltd, Woking, Surrey United Kingdom
Industry: Field Marketing
Beginning as a four hour temp in IT, I quickly worked my way to full time hours, and eventually a contract with the IT department. After a years’ service, my attitude, application and work rate led to the company’s largest and most prestigious account approaching myself to join their team.
• Managing all company assets coming through to the department (1200+ employees assets) • Maintaining company asset database, ensuring all equipment is tracked and accounted for • Liaising with Finance to ensure correct charging, ensuring paperwork is properly completed • Communicating with suppliers, obtaining quotes and placing orders for equipment • Monitoring equipment sent for repair, ensuring it is returned on time, communicating with users and managers regarding their equipment • Working alongside IT Helpdesk, preparing equipment in morning, putting away at end of day--

Brooklands College 09/2004 - 07/2006
Weybridge, Surrey, United Kingdom
Degree: High School Or Below
Major:BTEC National Diploma in Publishing and Journalism
Two year BTEC to learn, experience and work within the print, publishing and journalism fields

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