Highlights:I am very fortunate. My highlight was when I trusted my gut and went for a learning experience in the Start-Up world with Bellhop. I learned what it really meant to "wear many hats". I became skilled in logistics, project management, leadership, data analysis in real-time, build and develop new processes while managing a new CRM like SalesForce. Client service, building incident reports, and solve them.

Skills:Advisory, Logistic Operations, International Operations, Project Management

Goal:Develop in any business environment by promoting quality and improvement in all my daily activities, following my professional and human values.

Membership:Veterans Entrepreneurship Program 2019, International Student Organization at UTC

Certification:MBA, Masters in Strategic Planning and Technology, Project management (5+ years), International Relations BA

Honor:Conacyt Scholarship, Honorary Mention for the Masters In Strategic Planning and Technology UPAEP

Daily Operations Associate 06/2020 - 03/2021
Bellhop, Inc, Chattanooga, Tennessee United States
Industry: Technology
Monitors day-to-day operations and ensures that all booked moves are both fulfilled and executed beyond our customers’, bellhops’, and drivers' expectations. Responsible for maintaining all communication channels between the individual bellhops and drivers with our headquarters in Chattanooga. From solving complex on-the-job operational challenges to answering all bellhops and driver inquiries and developing new processes to our constant growing platform and business.
Conduct all inbound and outbound communications with the bellhops and driver community Ensure all moves are fully fulfilled 10+ days ahead. Handle and manage day-of operational challenges in conjunction with Customer Care to problem solve day-of issues. Identify and record major trends in each bellhops community and communicate to Market Managers Improve and develop company processes in English and Spanish Assist our internal Bellhop departments with logistic and strategic day-of issues, this includes partnerships, long-distance team, Sales, Quality Management and Customer Care--
Organizational Development Business Partner 01/2020 - 06/2020
Volkswagen, Chattanooga, Tennessee United States
Industry: Automotive
Organizational Development and training specialist for the Chattanooga Plant. Focused on onboarding and other special projects as assigned
Learning Administrator of SAP SuccessFactors: manage the IT ticketing system, proxy and record learning, create and manage SAP Jam groups for the Development and Training Projects, test mandatory training, generate and analyze reports. Internal Client Manager for the VW Academy and internal auditor for events and training to the VW Brands and Contractors. Coordinator of Internal Organizational Development Projects such as Training Coordinators, Tuition Reimbursement, On-Boarding Project, Job Profiles Management, Training Development, and New Hire Orientation. Supervisor for the Virtual Training sessions at VW Chattanooga.--
Business Development Projects 06/2020 - current
ANDMORE, Chattanooga, Tennessee United States
Industry: Healthcare and Srvices
Freelance/Contractor Research consulting/business opportunities in the southeast. Connect B2B SaaS leads within healthcare. Project Manager for client accounts.
The position will be Business Development working remotely for our company that operates out of Chattanooga, Tennessee. Engage in continuous process improvement efforts, Performs other job-related duties and work on special projects as assigned. Freelance/Contractor--
Graduate Assitant 01/2019 - 12/2019
UTC Rollins College of Business, Chattanooga, Tennessee United States
Industry: Education
Graduate Assistant for the Rollins College of Business supporting the International Programs Department
Coordinate graduate and international programs’ marketing, perform research, and lead projects related to business graduate education. Maintain program database and improve business graduate processes. Teaching and Research assistant Director of Marketing and Communication assistant of the database, mailing, and swag requests for events. Inventory coordinator of Marketing materials and promotional products for the RCOB. Content creator: Edit and design layouts for Social Media publications. In charge of the Social Media Calendar.--
Program Coordinator 05/2019 - 07/2019
Veterans Entrepeneurship Program, Chattanooga, Tennessee United States
Industry: Entrepreneurship
Our military veterans served and protected our nation and acquired knowledge and skills including risk management, performance under pressure, and leadership. To help military veterans translate those skills to the civilian world and build successful businesses, The University of Tennessee at Chattanooga is proud to present the National Veterans Entrepreneurship Program (VEP). The VEP offers a highly innovative immersion program built around hands-on learning, personalized interaction, and exposure to inspiring role models.
Program Coordinator of General Administrative logistics for the program. Project owner of the Learning Management System migration of the online course from Blackboard to Canvas. Coordinator of the new format and content for the online material course.--
Business Development Senior Associate 09/2014 - 01/2018
Ernst & Young, Mexico City, Mexico Mexico
Industry: Business Consulting
Important role to play in helping to achieve EY’s ambition to create long-term value as the world’s most trusted, distinctive professional services organization. We work hand in hand with the business to take services and solutions to market; bring our purpose, building a better working world, to life for our people, clients and communities; engage our people and build a high performing culture; and to build the commercial value and emotional resonance of the EY brand.
Coordinator Strategist to Market Segment Leaders and teams based on EY’s Account Management Framework. Business Intelligence analyst for the Automotive and Transportation industry. Supervisor of sales material content, branding, and structure to comply with quality global guidelines. Coordinator and collaborator with the international strategic work teams to leverage the Firm's sales efforts. Account and Revenue Planning coordinator for the Automotive industry top accounts. EY’s Super Coach Associate for EY Growth Navigator and Growing Beyond Borders sessions Communication and Pursuit Strategist for EY’s Center South Region Account Strategic planner and industry researcher for EY Puebla and Veracruz top accounts. Middle Market project coordinator for the EY Entrepreneur of The Year nominees.--

Instituto Tecnologico de Estudios Superiores 08/2009 - 05/2014
Puebla, Puebla, Mexico
Degree: Bachelor's Degree
Major:International Relations
Thanks to the educational model, students can modify their professional profile by developing the next skill set: International Development, Diplomacy, Research, Corporate Diplomacy, International Politics, and Economy.

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