Arizona, US
Phone: xxx-xxx-xxxx
Email: xxx@xxxx.xxx
Looking For: Master in business administration,
Occupation: Business and Finance
Degree: Master's Degree
Career Level: Fully Competent
Languages: English, Spanish, Italian
Highlights:
Skills:Leader, Team building, Operation manager, Human leadership
Trainer and Consultant 05/2024 - 11/2024
Happi Superfoods, , Guatemela
Trained staff and new management incustomer service and leadership practices.Developed conduct manuals, job profiles,and performance indicators for operationalroles.Implemented customer satisfactionstrategies, reducing complaints throughsurveys and feedback systems.Established protocols for conflict resolutionand operational consistency.
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Supervisor of Operations 05/2023 - 05/2024
Saúl È Méndez, , Guatemela
Managed operations for multiplerestaurant locations nationwide, ensuringquality, cost control, and profitability.Led multidisciplinary teams, conductedtraining, and standardized operationalprocesses.Opened three new locations, overseeingplanning and execution.Designed and implemented initiatives forcustomer service and brand improvement.
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Shift Manager 06/2022 - 05/2023
Pollo Campero, , Guatemela
Supervised daily operations across eightrestaurants, ensuring compliance withstandards and goals.Conducted inventory control, costmanagement, and financial optimizationusing Micros.Resolved customer and operational issues,enhancing service quality.Participated in the successful opening of anew restaurant.
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Restaurant Administrator 06/2021 - 06/2022
Cups Coffee Shop, , Guatemela
Increased restaurant profitability withinfour months by standardizing recipes andoptimizing supplier contracts.Planned promotional events, seasonalproduct photoshoots, and social mediastrategies to boost visibility.Managed budgets, supplier relations, andcost control measures.Organized corporate and social events todrive additional revenue.
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financial analyst