Highlights:

Skills:Bilingual, Communication, Problem-solving, Organizational, Customer service, Teamwork, Microsoft Office, Detail-Oriented

Employment Intern 09/2021 - 11/2021
YMCA of Greater Houston International Services, Houston, TX United States
Responsibilities •Assist in recruiting clients and during intake days. •Create and send appointment letters via email and google voice to the clients. •Prepare, distribute, and help clients fill in forms for Social Adjustment Services. •Organize and perform Data Analyses through clients’ files
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User support Services Student Assistant 06/2021 - 11/2021
University of Houston Downtown, Houston, Texas United States
Responsibilities •Compile data for User Support Services for over thirty classrooms utilizing an online help desk ticketing system; use data to predict and solve future obstacles. •Establish first-tier technical support to UHD students, faculty, and staff by adopting unique strategies; ensure customer satisfaction and increase department productivity. •Sequence and reimage 120 computers in the business school technology commons; employ novel strategies to expedite the process.
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University of Houston Downtown 08/2019 - 12/2021
Houston, Texas, United States
Degree: Bachelor's Degree
Major:International Business
GPA. 3.6

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