Highlights:

Skills:Troubleshooting, Storage, Server, Network, VMWare, Microsoft Windows Server, Linux, Support

Technical Support Engineer 2 09/2012 - current
Dell Technologies, Eldorado do Sul, Rio Grande do Sul Brazil
Industry: Computer
Technical Support Engineer 2
• Acting on complex solutions, supporting and assisting Dell EMC customer (s) in maintaining their environments and business. • Investigating and remotely diagnosing product problems, understanding the solution for customers before proposing an action plan that should resolve quickly and have less impact on the customer. • Serving the customer in a clear and friendly way, having as main objective to understand the reason for the customer's contact with the technical support. • Recording and classifying incidents concerned with the impact and severity reported by the client. • Collecting the technical information necessary to analyze and understand the problem before building an action and solution plan. • Engaging all the necessary resources, being sure to offer the Dell EMC customer the fastest and least impacting solution to your business. • Following the life cycle of the incident, ensuring that the best service was offered and that the customer's problem was solved. • Supporting VxRail, Storage (Compellent, Unity, VNX, PowerVault and EqualLogic), Server and network Dell portfolio products.--

Centro Universitario Uninter 06/2016 - 11/2018
Sao Leopoldo, Rio Grande do Sul, Brazil
Degree: Associate's Degree
Major:Information Technology Management
Information Technology Management

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