Highlights:

Skills:Organization, Marketing Research, Communication, Resilience, Negotiation, Critical Thinking, Diplomacy, Honesty

Marketing Manager 05/2016 - 06/2019
GPS Marketing, Barranquilla, Colombia
Industry: Marketing
? Monitor, study and research each Client target market and clearly analyze his viability to succeed in the events. ? Negotiate Sponsorships permanently generating added value for both the event and the Client. ? Manage agency-client relationship and ensure final customer and Client satisfaction. ? Co-create, implement and evaluate the marketing, communications and public relations plan for the events. ? Develop Sponsorship Policies and review contract structures.
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Pedagogic Development Coordinator 06/2012 - 05/2016
Fundación Blanca de Maya, Barranquilla, Colombia
Industry: Education
? Belong to the Academic Council and ensure compliance with the academic and disciplinary policies of the institution contributing to achieve a culture of excellence, collaboration and respect within the community. ? Coordinate, monitor and evaluate teachers in the implementation of the curriculum. ? Represent the institution before the requirements of the Ministry of Education and communicate any relevant information to the community. ? Evaluate students' academic progress and explore new opportunities to acquire knowledge.
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Customer Service Team Manager 01/2011 - 05/2012
Sutherland Global Services, Barranquilla, Colombia
Industry: IT
? Conduct annual planning and budgeting for the Customer Service Team in alignment with the company goals. ? Restructure internal processes to improve job organization and Customer Service quality. ? Monitor and Maintain all department KPIs for business analysis and forecasting: Ticket volume, Ticket backlog, average resolution rate, customer representative adherence, average first response times, customer satisfaction score (CSAT), customer churn, average handling time, net promoter score (NPS).
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