Highlights:Logistics & Supply Chain Expertise: Successfully managed large-scale logistics operations, including third-party logistics (3PL), vendor management, and last-mile delivery, optimizing efficiency and reducing costs. Retail & E-commerce Growth: Spearheaded business expansion strategies, boosting retail sales revenue by 40% and increasing conversion rates by 25% through strategic customer engagement and sales promotions. Operational Excellence: Led cross-functional teams across multiple locations, ensuring seamless execution of processes, timely deliveries, and compliance with industry best practices. Process Optimization & Cost Reduction: Designed and implemented SOPs and process improvements, reducing operational costs by 15% and enhancing first-to-last mile delivery efficiency in a fast-paced e-commerce environment. Leadership & Team Development: Managed and mentored teams of 400+ operators and sales associates, fostering a culture of performance, engagement, and continuous improvement. Strategic Business Development: Increased partner ecosystems by 28%, secured contracts for mini-warehouses and logistics hubs, and streamlined procurement processes for business scalability. Customer-Focus Approach: Improved client satisfaction through effective problem-solving, service request management, and customer engagement strategies, reducing return rates and enhancing service quality. Multi-Industry Experience: Proven track record across logistics, e-commerce, retail, and community support services, showcasing adaptability and the ability to drive success across diverse industries.

Skills:

Goal:It is to leverage my extensive experience in logistics, supply chain management, e-commerce operations, and community support services to drive efficiency, optimize processes, and enhance customer satisfaction. I aim to contribute my expertise in strategic planning, vendor management, retail operations, and last-mile delivery solutions to a dynamic organization that values innovation, operational excellence, and sustainable growth. Additionally, I am committed to continuous professional development and leadership in creating impactful solutions that improve logistics networks, enhance business performance, and provide exceptional service experiences.

Membership:Member of the Association If Scrum Masters

Certification:Lean Six Sigma - Yellow Belt Scrum masters

Abia State University 02/2004 - 09/2008
Uturu Okigwe, Abia State , Nigeria
Degree: Bachelor's Degree
Major:Education
Minor:English
Passionate educator with a strong background in English language and literature, dedicated to inspiring critical thinking and a love for learning through engaging, creative, and inclusive teaching methods.