BANGALORE Karnataka, India
Phone: xxx-xxx-xxxx
Email: xxx@xxxx.xxx
Looking For: Project Manager, Service Delivery Manager
Occupation: IT and Math
Degree: Bachelor's Degree
Career Level: Experienced
Languages:
Highlights:Good experience and exposure with multiple business visitsto United States andmanaged Converged Infrastructure project at onsite Datacenter. Holding active US Business visa (valid till 2027)?Managed large sized IT infrastructure implementation projects, capacity expansion projects, RCM upgrade Projects and Data Center move projects.?Actively took part in IT Operations Management, Transition management(onsite to offshore) and deployment of cloud solutions such as VCE® Vblock™ Converged Infrastructure/Hyper converged Infrastructure Cloud Platform.?Knowledge on Cloud computing architecture -AWS?Demonstrated acumen in assessing & mapping client’s requirement, translating them into techno functional specifications and designing customized solutions for the same?Technically sophisticated & result driven rich experience in storage solution design, architecture, installation, implementation, integration, trouble shooting, training and strategic support?Excellent skills in Service Support areas of Incident, Problem, Change, Release, Configuration Management and Service Desk ?Solid understanding of Enterprise Converged Infrastructure Architecture and Hyper Converged Infrastructure.?Languages Known:English, Hindi and Kannada
Skills:PMP , Prince2, Project Management , ITIL, Service Delivery Management, MCSA, Windows Administartion, Agile, Jira, ISM, PMP , Prince2, Project Management , ITIL, Service Delivery Management, MCSA, Windows Administartion, Agile, Jira, ISM, Associate converged and Hyperconverged Cloud technology
Goal:A versatile IT Analyst offers 11 years record of accomplishments in managing complex functional projects in various environments, gathered requirements from business users and various stakeholders and translated them to the technical team, developing detailed user stories, acceptance criteria, and product backlog items. Serves as part of global teams, working to deliver high quality products and services to internal and external clients. Presently looking to join a company that rewards effort and initiative, whilst at the same time providing plenty of progression and development opportunities to its employees.
Membership:PMI Member
Certification:Prince2 Certified?Certified in DEPM (Dell EMC Project Management Methodology)?ITIL Certified.?VCE Certified Converged Infrastructure (VCE CIA)?EMC ISMV4?MCSA
Project Manager(Senior Analyst) 04/2016 - current
Dell EMC, , India
Project Manager (Senior Analyst)
“End to End Project Management from Initiation, planning, monitoring, execution and closure.”
Deliver projects that includes deploying a new Vblock Converged Infrastructure Platform that helps customer build a public/private or a hybrid cloud solution or setup a VDI environment or a mixed workload infrastructure ? Manage capacity expansion project for existing Vblock, RCM (firmware) upgrade, workload migration and custom SOW driven projects that includes professional services from EMC, VMware and Cisco ? Liaison with multiple internal functions (such as logistics, account team, resource managers, partners, business operations, legal) to coordinate project activity and ensure timely delivery of hardware and services ? Providing focused delivery of all aspects of project management, project scope definition, risk management, adaptable project scheduling, resource management, and consistent project documentation and reporting. ? Supporting Delivery Manager and deployment team members in all aspects of Project Management with the goal of deploying VCE V-Blocks. ? Leading the development, documentation and deployment of build, operations and transfer processes for each client and ensuring metrics based process reporting. ? Driving to ensure successful completion of the projects on time, on budget and within the defined scope while leading through influence and with required soft skills and tact. ? Auditing, monitoring and leading correction process to ensure project and resource data is maintained consistently in accordance with standards and methodologies. ? Acting as a part of the overall Program Management team and contribute to the collective leadership of the work of the team. ? Create and track the Project Schedule (MS Project) which includes Resource assignment and leveling, Work Breakdown Structure.
lalitha_v87@hotmail.com
? Aligning project to PMI or AGILE standards based on Clients request. ? Produce monthly KPI’s & KRI’s (key performance indicators & Key risk indicators) of operational teams, for the client & the local management.--
Project Management Associate 05/2012 - 02/2016
IBM India Pvt Ltd, , India
Project Management Associate May`2012 – Feb`2016
“Responsible for delivering projects against agreed scope, budget, schedule & customer expectations. “
Handling selected Infrastructure projects involving procurement of tape library and Servers from Initiation to closure. ? Create and track the Project Schedule (MS Project) which includes Resource assignment and leveling, Work Breakdown Structure. ? Escalating promptly any issues that may impact operations, Producing stage plans, highlight reports, risk logs, requests for change etc ? Aligning project to PMI or AGILE standards based on Clients request. ? Produce monthly KPI’s & KRI’s (key performance indicators & Key risk indicators) of operational teams, for the client & the local management. ? Kickoff Steer co support (Chair Routing Meeting), Project Closure. ? Project analysis (PE contract, VCR, Milestones, Financials, Risks, Governance, Issue follow up, Client feedback). ? Preparation of monthly reporting for project. Remind actions related to current project situation to be performed by PM. ? Provide support for scheduling activity for projects, Support Portfolio Management activities (PPMO) & respective Line PPM. ? MIS Report (BRM Pack) preparation at Portfolio & Sub Portfolio levels. ? Ensure each project is compiled to PMLC and AGILE guidelines. ? Support in tool simplification processes and UAT ? Business analysis and requirements definition, testing and implementation, user acceptance testing. ? Creating process when needed to improvise the project Delivery and driving Project improvement process plan. ? Implementing Problem/Incident/Change Management to improve the Service Delivery along with the team. Meeting SLA as per the agreement with the customer.--
System Engineer (Windows Administrator) 05/2008 - 02/2012
IBM India Pvt Ltd, , India
“ Data Warehousing concepts, Operating System- Linux, AIX, Windows 98/XP, Windows 2k/2k3/2k8, Networking Concepts
Handling 4000+ servers in Production, Development and Test environment ? Define OS Image and Standard build Windows 2000/2003, Apply OS patches Windows 2000/2003. ? Install Monthly Patches and analyze the cause for failure incase if patches are not deployed successfully. ? Manage Active directory Windows 2000/ Problem/Change Management. ? Maintain the in-scope server operating system (Windows 2000/2003), management software and hardware. ? Recommended operating system updates and configuration modification Windows 2000/WinNT. ? Provide level 3/4 problem isolation, determination and recovery of system hardware and operating system software. ? Coordinate in-scope server hardware service and Operating System support with the appropriate vendor. ? Respond to IBM Global Services level 1 call out for in-scope systems error condition. ? Implementing Problem/Incident/Change Management to improve the Service Delivery along with the team. Meeting SLA as per the agreement with the customer.--
VTU 04/2003 - 11/2007
, , India
Degree: Bachelor's Degree
Major:Bachelor of Engineering (Electronics and Communication)
An Engineering graduate also completed Post Graduation - PGDBA in Information Technology from Symbiosis ( Distance learning 2011 till 2013)