Highlights:1. Organization Change Manager - Nehmeh Corporation – Doha, Qatar (May 2013 - Present) 2. Consultant-Change Management - NISG-DIT- Govt. of India – Gandhinagar, India (Dec 2010 - Apr 2013) 3. Process Analyst - Tata Communications – Chennai, India (Aug 2007 - Sep 2010)

Skills:Change management, Strategy Management, Project Management, Lean Six Sigma

Goal:Seeking opportunities for increased leadership, strategy and general management responsibilities.

Certification:Project Management Professional - PMP |Lean Six Sigma Black Belt - LSSBB | Change Leadership – eCornell (Cornell University) |ITIL V3F | ISO 9001:2008 (QMS) Lead Auditor | Tata Business Excellence Model Assessor (Silver Grade)| E-Governance Project Life Cycle

Honor:• Extra Mile Awards from C&W UK for outstanding efforts in Quality Improvement & SLA improvement in 2 consecutive quarters. • SI India Awards from COO-Certificate of Excellence for exceeding expectations & excellent Customer Service.

Organization Change Manager 05/2013 - current
Nehmeh Corporation, Doha - Qatar, Doha, Qatar Qatar
Duties / Primary Responsibilities: • Developed functional & cross functional Service Level Agreements among all the departments of the organization. • Developed Discount Matrices for all sales units of the organization. • Developed Authority Matrices for all divisions of organization for effective Governance. • Developed Standard Operating Procedures for all the business divisions of the organization. • Lead various Corporate Social Responsibility - CSR initiatives for organization end to end.
Major Achievements: • Improved overall processing time by 20 % - 70 % for various critical cross functional, customer centric business processes of the organization by Business Process Reengineering. • Improved CSAT score by 25% through effective implementation of internal SLAs. • Minimized Sales return & order cancellation by 30% through Root Cause Analysis & staff training. • Reduced staff turn around by 10% through various employee engagement activities. • Increased Overall Sales by 15% through various strategic change initiatives.--
Consultant Change Management 12/2010 - 04/2013
NISG-DIT, Gandhinagar – India, Gandhinagar, India
Duties/Primary Responsibilities: • Assisted in identification of capacity gaps in carrying out BPR exercises and develop plans to address the same through holistic change approach. • Provided program level monitoring of the BPR initiatives as well as collecting and provide benchmarks & best practices on different govt. processes. • Organized state level workshop for 100+ workforce of Social Justice Department. • Organized end to end training on e-Governance for 300+ top government. • Conceptualized a model for grievance redress mechanism for the departments of Gujarat State.
Major Achievements: • Pioneered the BPR of more than 100 critical govt. services which were digitized catering to 60 Million citizens of Gujarat state on regular basis. • Lead Gujarat State to reach to top position in e-Governance Capacity Building Readiness. • Got nominated by Govt. to represent Gujarat State to share best practices in National Level Workshop for Change Management at IIM-Lucknow Noida Campus.--
Executive Process Analyst 08/2007 - 09/2010
TCTS, India, , India
Primary Responsibilities: • Lead the performance benchmarking program to identify performance gaps and drive continuous improvement initiatives throughout the organization. • Successfully executed Onsite Transition Project at Cable & Wireless - UK. • Prepared AS IS & TO BE Process Maps, identified pain points, define CTQs. • Facilitated multi-level workshops to analyze strategic needs for customers. • Ensured improvements based on Voice of Customer & Voice of Business (VOB). • Participated in high level solution design by facilitating cross-functional workshops.
Major Achievements: • Youngest in the organization to be nominated for Tata Business Excellence Leadership Program (BELP), a training designed for potential Future of Tata Group. • Key participant in the implementation of DPA Act for Belgium-UK-Europe within organization – 1st such initiative in India for triple DPA accreditation. • Improved the lead time from 65% in 30 minutes to 95% in 30 minutes & from 87% in 60 minutes to 100% in 60 minutes to facilitate faster troubleshooting and Resolution Efficiency using Six Sigma DMAIC Approach.--

Gujarat University 08/2003 - 05/2007
Baroda, Gujarat, India
Degree: Bachelor's Degree
Major:Electronics and Communication
B.E. in Electronics and Communication from SVIT (Sardar Vallabhbhai Patel Institute of Technology), Gujarat University. Secured 71% (CGPA 3.98/4) - Equivalent to Equivalent to 4 Years Bachelor's degree in Canada (ICAS Canada Assessment Ref no. : 14060803 IMM)

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