Highlights:

Skills:

Goal:Improvement of professional skills and knowle

System Administrator 05/2022 - 06/2023
Perm Krai State Unitary Enterprise Avtovokzal (Bus Statio, Perm, Russia
User support, remotely and on-site.
Park maintenance (PC repair, PC upgrades). Maintenance of copier multiplying equipment (Kyocera ECOSYS). Support of local computer network, (checking lines, crossing sockets). Introduction of accounting of equipment and consumables. Active Directory administration (GPO, DNS, DHCP). Implemented anti-virus protection tools, configured restrictive access policies. (Kaspersky Security Center, Kaspersky Endpoint Security). Implemented System Center Configuration Manager from 0, for centralized PC management, installation of updates, automatic software deployment. Implemented Zabbix monitoring system. (Created a network map, 24/7 monitoring of server and network equipment) Support of Mikrotik network equipment.--
Engineer of the Technical and Regional Office Support Department 05/2021 - 05/2022
Ural FD Bank, Perm, Russia
Industry: Financial sector - Bank
Technical support for bank users, remotely and on-site. Ensuring continuous operation of IT equipment. (Printers, Computers) Installation of software on PCs, PC upgrade, consulting users on software operation. Support of copying and multiplying equipment (HP, Kyocera). Replacement of consumables. Stock introduction, equipment counting.
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Technical support specialist 11/2018 - 06/2020
Unit-Orgtekhnika Ltd., Perm, Russia
The company provided it outsourcing services. Processing of incoming requests. Remote connection, software installation, user consulting, field engineers at sites. Testing new solutions for the customer. During the period of work, raised the percentage of remotely closed requests from 35% to 50%
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