Highlights:

Skills:• Strong troubleshooting and problem solving skill, • Desktop and Laptop hardware experience, • Excellent time management and multi-tasking skil, • Experience with Windows Active Directory, Windows Active Directory, Group Policy Management, Microsoft: Word, Excel, Outlook and Power Point, Windows 10 Professional Operating System, verbal and written communications skills

Goal:- Cloud Network Engineer - IT System Administrator

Certification:Microsoft Azure Administrator Associate CompTIA Network Plus CompTIA Security Plus

Junior Risk Manager 12/2003 - current
Intertops.com, St John's, Antigua And Barbuda
Duties include: Processing bets for customers who are betting on the outcomes of sporting and other events, monitoring odds and incoming bets, monitoring customer’s limits and betting patterns, analyzing competitor’s activity and proceeding to critical adjustments, liaising with other departments. Troubleshoot Office 365 Applications including Word, Excel, Outlook, OneNote, Power Point.
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Customer Service Representative 12/2000 - 12/2003
Intertops.com, St John's, Antigua And Barbuda
Conferring with customers by telephone and/or email, providing information about products or services, taking or entering orders, cancelling accounts, obtaining details of any complaints, referring unresolved customer grievances to designated departments for further investigation.
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St Joseph’s Academy 09/1991 - 09/1996
St John's, , Antigua And Barbuda
Degree: High School Or Below
Major:Caribbean Examination Council
Caribbean Exam Council - General Level • Mathematics – Grade Two • English Language – Grade Two • English Literature – Grade Two • Integrated Science – Grade Two • French – Grade Two • Geography – Grade Two • Typewriting – Grade Two

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