Highlights:Becoming part of British Airways family. Joining a well known company and putting my knowledge to good use.

Skills:Experience, Good Communication, Quick Learner, Excellent computer skills, Fast typer, Great team work, positive, customer service, travel agent

Goal:To be a manager of a great successful team. Whether that is in the sales or travel industry

Certification:School Certifications: English English Literature Food Technology Geography History Maths Science Level 2 Science Materials Science Best Practice Science of the Universe ICT ICT Skills for Business ICT Creating Sound College Certifications Travel & Tourism Public Services Criminology & Profiling

Honor:Cleaner award of 2010. In my current job i have had 13 Personal awards from Excellent customer service to Caring in a Emergency

Flight Management 11/2022 - current
British Airways, Heathrow, United Kingdom
Industry: Travel
My current duties include: Prepping flights, closing flights in a timely manner and assisting check in, ticketing & offshore with queries.
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Customer Service Agent 08/2018 - 11/2022
British Airways, Heathrow, United Kingdom
Industry: Travel
My duties included, helping passengers at the first point of contact with queries and checking them in. Assisting at the gates, with boarding flights and tagging bags. Deboarding arrivals & assisting them at connections.
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Customer Service Agent 03/2013 - 12/2013
Dnata LTD, Heathrow, United Kingdom
Industry: Travel
I worked at Terminal 4 where I had a number of tasks which include: Meeting arriving aircrafts, Passenger assistance, Meeting unaccompanied minors, Dealing with passenger enquiries, All required functions at the departure gate, Assisting passengers with flight connections, including check-in and issuing of boarding cards, transfers between terminals and aircraft boarding.
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Supervisor Assistant 03/2012 - 03/2012
Teddy Bears Playgroup, Gerrards Cross, Buckinghamshire United Kingdom
Industry: Pre School
Work Experience
A two day work experience and my duties included playing and supervising the pre-school aged children in the Nursery.--
Assistant 06/2010 - current
Windsor & Eton Rotary Club, Windsor, Berkshire United Kingdom
I have helped out with their annual summer fayres by assisting with organised, setting up stall, entertaining the children and selling raffle tickets
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Sales Assistant 05/2009 - 05/2009
New Look, Windsor, Berkshire United Kingdom
Work Experience
A two week work experience and my duties included assisting customers in the store as well as in the dressing room, unpacking and displaying new stock inside the store.--
Assistant 11/2009 - 11/2010
3rd Langley Brownie Group, Slough, Berkshire United Kingdom
I helped out once a week entertaining Brownies, organizing games, arts & crafts and work towards their Badges and i also went on Brownie Camp twice.
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Customer Service Agent & Supervisor 05/2008 - 08/2018
Kris Cruisers, Datchet, Berkshire United Kingdom
Industry: Travel
It is a business where you can hire Boats and Cruisers for the day or week. I have a number of tasks including; a Supervisory role of inspecting the Cruisers are cleaned to a high standard from the Cleaners as well as cleaning them myself. I mainly work in the Office dealing with Hire Customers, Boat Bookings, Telephone & Email enquiries, Stock Ordering, Filing, using the Franking Machine and also taking and refunding money from the customers using the Till and PDQ.
I started off as a cleaner and then became a supervisor of 12 people--

Langley College 11/2010 - 06/2011
Berkshire, , United Kingdom
Degree: Professional Degree
Major:Public Services
Level 1

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