Highlights:

Skills:requirement gathering, process modeling, process re-engineering, Workflow and decision Analysis, Process Design, Software As A Service, Waterfall and Agile Methodology, Documentation, Six Sigma, DMAIC, SIPOC, PMLC, SDLC, Oracle Agile PLM, FMEA, eTOM, Lean a

Senior Business Process Architect 01/2013 - current
Vitesse Re-Skilling Canada, Ottawa, Ontario Canada
• Developed a comprehensive business process architecture as a roadmap for all the ongoing process efforts to be undertaken by the organization • Defined and introduced traceability matrix and the team members' roles through RASCI diagrams
• Actively involved in emerging IT trends, technologies, directions and development of business strategies that are most appropriate to the needs of organization • Advised on process design, risk impacts, required controls and potential process improvements through the analysis, assessment and evaluation of timely, cost-effective processes and process solutions for the business unit • Generated a high level overview of organization process map, value chains and detailed value streams to illustrate how the redesigned process would fit with the other major processes throughout the organization • Promoted cost reduction and service improvement opportunities through the improved design of the end-to-end operations; ensuring compliance with company policies, procedures and requirements • Modeled the process architecture, performed gap-analysis and created As-Is and To-Be state of the processes, according to the strategic plan • Monitored service delivery performance and production processes and quality, provided reports to the manager for the purpose of optimizing operational effectiveness • Documented process requirements and provided input to conversion and implementation strategy plan from a process perspective, as assigned • Provided coaching and training sessions to team members in areas of expertise, and developed process training materials - presentations, tools, guides, and assisted with planning and delivery of process training--
Senior Business Process Analyst 06/2011 - 01/2013
IRISA Company, , Canada
• Process flow-charting, value stream mapping, Improving sales order fulfillment Process, Identification of redundancies and wastes in procedures to achieve target productivity improvement of 15% • Enabled the company to stream-line product development and launch CRM • Successfully completed process improvement projects, resulting in reducing an average of 60% in paper use and 50% in service cycle time by providing online formats for quickly entering and retrieving information • Developed performance management method to develop and collect Key Performance Indicators/KPIs and metrics
• Successfully performed process analyst and Scrum Master’s role in design and development of workflow automation, information systems and software design methodologies throughout the project life-cycle for medium to large-scale projects in IT, e-commerce software, order management and billing system, customer service, and software development • Conducted workflow analysis to identify barriers, generate ideas, undertake feasibility studies, performed gap analysis and defined opportunities for process redesign initiatives to compliment the business strategy • Provided advice and counsel to senior management on the assessment of the overall impact of planned initiatives, and created implementation plans that ensured seamless transition and minimal disruption to the business • Deployed the process architecture for a holding, including headquarter and five subsidiaries, in order to improve the enterprise efficiency and governance • Understood risks inherent in areas of expertise and took appropriate actions, including accuracy and safeguarding of all documentation and any other requirements to ensure operational integrity is maintained within areas of accountability • Elicited business requirements by facilitating information gathering sessions and JAD sessions, defining business cases, detailed statements of work, resource planning and evaluations, modeling business processes and BRD preparation • Designed, modeled and documented end-to-end business processes architecture, analyzed business processes and prioritized strategies to identify areas for improvement and innovative transformation solutions • Ensured alignment of the process to the corporate and IT strategy and provided process ownership through design, implementation and continuous improvement activities in the process life cycle • Performed as subject matter expert (SME) in gathering business requirements and investigating business systems, identifying options for improving business processes and bridging the needs of the business with the use of IT • Provided, and coordinated the provision of required training on all changes to process procedures, policies and documentation • Advised managers in the effective implementation of process improvements, ensuring alignment with, and delivery on, objectives and ensuring appropriate change management principles are adhered to--
Business Process Analyst 09/2007 - 06/2011
Enercom Canada Inc., Ottawa, Ontario Canada
• Successfully delivered the total business solution on time and within budget on multiple IT projects in scheduling, project planning, documentation and identifying clients’ business needs • Developed the delivery of exceptional customer service to build trust through responsive, accurate, consistent, knowledgeable and available services and support • Delivered analysis, process design, & strategy presentations for continuous improvement and business processes architecture in line with company’s growth and strategic plans
• Effectively used SDLC & PMLC to conduct feasibility studies with cost benefit analysis, initiate, design, test (system, integration and user acceptance), implement and close on projects on time and within budget, while analyzing risk and issue impact on process improvement projects in oil & gas, software development , ERP , SCM and healthcare budgeted up to $10 million • Successfully elicited requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis • led development and implementation of a metrics system to measure, report, communicate, and engage staff in managing and improving department performance • Successfully performed requirements gathering, authoring functional and GUI specifications documentation, testing, workflow configuration, compliance and SDLC • Worked with QA Team to develop user acceptance test (UAT) plans. Provided support to the UAT function and participated in UAT problem log review and resolution meetings • Identified and executed day-to-day process improvements within the business unit to ensure alignment with the business goals of highly efficient, effective and standardized processes • Efficiently documented business requirements including business process models, use cases, functional and non-functional requirements, process flows and business designs to meet industry best practices • Implemented TOGAF, eTOM and CMMI to fit client’s needs and maturity level across EA disciplines • Coached and leveraged Lean Six Sigma methodologies to rapidly develop critical business processes while gaining hands-on supply chain and operational experience • Revised standardized processes, design work flow, obtain sign-offs for assigned initiatives • Performed troubleshooting and resolving process-related issues, revised standardized processes, designed workflow and obtained sign-off for initiatives of low to medium complexity--
Business Process Analyst 07/2001 - 08/2006
Solico Group of Food Industries, , Canada
• Implementation of process standardization resulted in ongoing cost savings • Company qualified for ISO 9002 certification on schedule • Awarded Certificate of Excellence for the quality and consistency of performance
• Led and managed multiple projects and cross functional teams to define, document, measure and optimize end-to-end business processes for developing ERP software for various business units and divisions including Production, Human Resource, Finance, Sales, Procurement, Logistics, Supply Chain and Transportation • Provided written and verbal status reports and presentations on project progress to senior management • Built a cross-functional team in order to identify customer driven objectives and create as-is activity and process models • Identified and simulated value adding processes, process analysis, design and validate to-be states • Ensured that business requirements are satisfied and are implemented on time and within budget • Formulated company-wide view of business-system processes and their decomposition • Analyzed project expenditures for SharePoint implementation & presented cost-benefit options--

Tehran Azad Universuty 09/2000 - 06/2004
Tehran, , Iran
Degree: Bachelor's Degree
Major:Industrial Engineering
Minor:Process Management
focused on process improvement and project management