Highlights:While I was pursuing my degree in social communications and journalism, I worked as a bilingal customer service representative for a company called Teleperformance. There, I garnered numerous connections, especially with my supervisors who all said they thought I was a worker who cared and did my job in an effective manner. Also, throughout my campaigns working there, I was noted to be top performer of the groups that I was a part of.

Skills:Corporate Communications, Strategic Communications, Leadership, Teamwork, Easily adaptable, Writing, Customer Service, Collaborative, Cooperative, Reliable, Helpful

Goal:My career goal is to learn as much as I can in the profession I would like to be apart of, specifically social communication or communications in general. I am eager to be apart of a company that I can grow in and be a great puzzle piece, being able to benefit to the company in the best way I can.

Certification:Bachelor's in Social Communications & Journalism.

Bilingual Customer Service Representative 10/01/2021 - 02/20/2023
Teleperformance, Bogota, Colombia
Industry: IT
While working at this establishment, I was under the supervision of my supervisor who delegated work to me in regards to attending customer's issues in multiple different applications. I assessed carefully the problems that were sent my way, and decided how to help resolve their issues. I oversaw up to 350 customer issues a day, and resolved every one of them in a meticulous manner.
- Identified customer problems through effective interrogation strategies. - Secured clients trust and safety - Used tools and systems to identify the problems of the clients and the solution required. - Ensured every incident is documented in an adequate manner, are notified to whom may correspond, and escalate it when corresponding - Ensured excellent customer service through quick and effective actions, to solve the client issue. - Strived to meet and exceed assigned performance goal--

Universidad Central 02/01/2018 - 05/15/2022
Bogota, , Colombia
Degree: Bachelor's Degree
Major:Social Communication
Minor:Journalism
While attending this University, I learned various keystones to the professions I'd like to pursue. These include classes such as: Elements of Entrepreneurship Workshop, Emphasis of Strategic Communication, and Fundamentals of E-Commerce for Massive Consumption. These few classes could sum up the majority of what I absorbed throughout my University experience. I also applied myself through various case studies and group projects in which I collaborated with many of my fellow students, in order to allude to real-world situations and circumstances that might arise in the workplace.

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