Highlights:

Skills:fast learner, collaborative

Customer Service Associate 02/2024 - current
Foundever, Bogota, Cundinamarca Colombia
-Providing customer support for an App in the U.S called Cash App
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Customer Service Representative-II 05/2023 - 07/2023
TTEC CX Solutions Colombia, Bogota, Cundinamarca Colombia
Achieve targets by providing excellent customer service to a communications company in the U.S. and also helping the customers to reactive their services.
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Customer Service Associate 06/2021 - 05/2023
Sitel S.A - Sykes - Foundever, Bogota, Cundinamarca Colombia
Achieve targets by providing excellent customer service to get Services Providers to be able to offer a service to the customer so they can get the cars to their destination. Achieve targets by providing excellent customer service to Hyperwallet's market for USA, European and Latam customers. - Support for Hyperwallet's platform and Prepaid Cards.
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Customer Service Associate 02/2021 - 06/2021
BanMedica Colombia S.A.S, Bogota, Cundinamarca Colombia
- Pioneer in English line for USA on Bogota Site. - Achieve targets by providing excellent customer service at the medical market. -Assigned medical appointments for specialist doctors and also COVID-19 vaccine.
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Customer Service Associate 07/2020 - 02/2021
Amazon Operation Services Colombia, Bogota, Cundinamarca Colombia
- Pioneer in English line for USA on Bogota Site. - Achieve targets by providing excellent customer service at this huge market. - Support for my team co-workers on AHT and other topics procedures. - POC on my team to improve AHT metric.
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Customer Service Associate 02/2019 - 07/2020
Sitel S.A, Bogota, Cundinamarca Colombia
- Achieve targets by providing a great and excellent customer service to a Spanish Airline on USA and Europe. - Floor support to my co-workers about the airline procedures. - Acquire knowledge on Amadeus program. - Support for TMs
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Customer Service Associate 09/2018 - 10/2018
Leon y Asociados, Bogota, Cundinamarca Colombia
Achieve experience on customer service for a company of the state in Bogota.
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Customer Service Associate 04/2017 - 07/2018
Megalinea S.A, , Colombia
Achieve targets by providing customer service to a Colombian Bank. - Floor support to my co-workers on the Bank system and procedures.
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Customer Service Associate 12/2016 - 02/2017
Americas B.P.S, Bogota, Cundinamarca Colombia
In Person Customer service
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Receptionist 03/2016 - 10/2016
A.R Empresa de Belleza SAS, Bogota, Cundinamarca Colombia
- Receptionist. - Customer Service.
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Customer Service Associate 08/2015 - 01/2016
Atento, Bogota, Cundinamarca Colombia
- Achieve targets on customer service for Compensar to all the companies associated to it. - Floor support to my co-workers. - Learn a part of the process that Human Resources makes.
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Customer Service Associate 10/2014 - 08/2015
Servimos LTDA, Bogota, Cundinamarca Colombia
- Achieve targets on customer service for Compensar to all the companies associated to it. - Floor support to my co-workers. - Learn a part of the process that Human Resources makes
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Customer Service Associate 01/2014 - 06/2014
Konecta, Bogota, Cundinamarca Colombia
- Achieve targets by providing and getting experience on customer service for a Medical Company.
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Waitress 10/2012 - 12/2012
C.B.C S.A, Bogota, Cundinamarca Colombia
Providing customer service to clients in the Restaurant and being an excellent server.
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Instituto Colombiano para la Evaluación de la Educación Superior 01/2020 - 10/2020
Bogota, Cundinamarca, Colombia
Degree: High School Or Below
Major:None
High school

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