Highlights:As an IT Manager, I led the transition to a paperless system, cutting labor costs by 30% and office overhead by 10%. I improved system efficiency by 20% through upgrades, ensured 99.9% uptime, and reduced downtime risks by 30% with robust backup and recovery plans. I also managed IT infrastructure, ensuring data integrity and streamlined operations.

Skills:Python, SQL, Hadoop, Tableau, Excel, Canva, Figma, Microsoft Office, Asana, SaaS (Software as a Service), MS Project, Jira, WordPress, SEO, Blockchain Technology, AI & Machine Learning Basic, Cloud Computing, Information Security, UI/UX Research, Networking, OS, Project Management, Business Analysis, Data Analysis, Process Improvement, Vendor Management, Client Presentations, KPI Tracking, Reporting and Documentation, Leadership, Communication, Problem-Solving, Time Management, Team Collaboration, Adaptability, Attention to Detail, Critical Thinking.

Goal:I aim to grow as a skilled IT and business professional, leveraging my expertise in information systems, data analysis, and project management to solve real-world challenges. I want to contribute to innovative projects, collaborate with diverse teams, and continuously learn new technologies to make a meaningful impact in the tech industry.

IT Manager 02/2022 - current
Afforda Inc, Brooklyn, NY United States
Industry: Construction
• Led hardware and software upgrades, improving system efficiency by 20%. • Developed and implemented data backup systems and disaster recovery plans, reducing downtime risks by 30%. • Managed IT infrastructure, including systems, applications, and security, ensuring data integrity
• Led the transition to a paperless practice by implementing an electronic booking system and a faster, safer, and better business system. Reduced costs of labor by 30% and office overhead by 10%. • Managed 10 agencies to qualify with and navigate solicitation to bid on. • Monitored daily performance of IT systems, including computers, programs, and networks, ensuring 99.9% uptime.--
Reservation Executive 10/2021 - 03/2023
US Bangla Airlines, Dhaka, Dhaka Bangladesh
Industry: Aviation
Managed the integration of new features within the Sabre and Galileo systems, directly contributing to improved user expe rience for 1,000+ clients; feedback indicated a 25% increase in user satisfaction post-implementation.
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Brac University 09/2016 - 05/2021
Dhaka, , Bangladesh
Degree: Bachelor's Degree
Major:Computer Science & Engineering
I earned my Bachelor’s in Computer Science and Engineering, where I gained a strong foundation in programming, software development, and system design. My coursework and projects, like creating a blockchain-based IoT security model, helped me develop problem-solving skills and a passion for innovative technology solutions.

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