Highlights:exceptional communication & customer service, strong organizational & problem-solving skills, multicultural awareness & adaptability, proven sales & negotiation skills, event & experience planning , ability to handle multiple projects simultaneously, enthusiastic & client-focused approach, passionate about travel & sustainability

Skills:Patience, Kindness, Communication, Adaptability, T

Goal:Enhance expertise in tourism & real estate, improve multilingual skills (especially english), build a strong professional network,

Certification:Tourist guide, Travelife certificate, Business communication in english, Manager of a travel agency

ASSISTANTS FOR MARKETING AND DEVELOPMENT 10/14/2024 - current
Chiara group rental agency, Opatija, Croatia
Assistant in an agency specialized in apartment and villa rentals, as well as an assistant to a real estate agent (awarded best agent in the agency (one of the best in Croatia) for two years in a row)
Rental Agency (Apartments): • Managing check-in and check-out procedures • Handling reservations via Booking.com, Airbnb, and direct inquiries • Guest relations (providing advice and assistance) • Assisting in website development • Responding to and monitoring guest reviews • Writing blog posts for the website • Managing social media accounts • Working with various software platforms, including Rentlio, Bifrost, WordPress, etc. Rental Agency (Villas): • Assisting in the development of a new website for luxury villa rentals in Croatia • Supporting the creation of a new brand • Expanding the villa database by sourcing new properties • Creating presentations for property listings • Communicating with villa owners • Sending collaboration proposals to property owners • Publishing luxury villas on the website • Overseeing check-in and check-out processes • Managing communication between villa owners and guests Real Estate Agency: • Uploading property listings into the agency’s database • Managing the buyer portfolio • Regularly sending property offers to potential buyers • Responding to buyer inquiries • Scheduling property viewings • Editing real estate photos for listings • Communicating with property owners • Managing and updating listings in the database • Performing administrative tasks--
INTERNSHIP PROGRAM 04/01/2023 - 03/30/2024
COLUMBINE COUNTRY CLUB, Littleton, United States
Advanced training in hospitality
-Getting acquainted with the operations of a private Country Club -Serving food and beverages to club members -Working at the bar -Working at various events such as weddings, Celebration of Life, birthdays, American holidays, golf tournaments, anniversaries, etc. -Ordering beverages -Monthly inventory -Working with the POS system -Office work (entering orders into the system, managing the POS, creating menus, etc.)--
ASISSTANT MANAGER IN KFC RESTAURANT 12/2021 - 02/2023
AMREST ADRIA D.O.O., Zagreb, Croatia
People manager in KFC restaurant
-making a weekly schedule for employees in the restaurant -payroll accounting -keeping employee records -job interviews with potential workers -recruitment of new employees -management of employee administration -shift work in a restaurant -replacing the general restaurant manager during his periods of absence from the restaurant -solving customer problems -planing cost of labor for restaurant -ordering meat and other raw materials and packaging--

Faculty of tourism and hospitality management 09/2015 - 06/2021
Ika, , Croatia
Degree: Master's Degree
Major:Marketing in tourism
Minor:Tourism
I have Bachelor's degree in economics (4 years of colleage) + Master's degree in economics (1 year) at the same faculty.

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