Highlights:Streamlined HR onboarding processes, resulting in a 20% reduction in new employee integration time. Successfully handled high volumes of customer inquiries, achieving a 95% customer satisfaction rate

Skills:Project Management," "Machine Learning," "Customer

Goal:To utilize my diverse experience in HR coordination, customer service, and operations to enhance organizational efficiency and provide excellent service in a dynamic business environment

Membership:Member, Society for Human Resource Management (SHRM

Certification:Certified HR Professional (PHR), Customer Service Certification.

Honor:Employee of the Month, Concentrix Company, 2024 for outstanding customer service and problem resolution

HR coordinator 05/2024 - current
Chalhoub Group, Jordan, Amman Jordan
Industry: Retail / Luxury Goods
HR Coordinator at Chalhoub Group, responsible for supporting HR operations, employee relations, and recruitment processes within a dynamic retail environment.
Assist in managing day-to-day HR activities, including recruitment, onboarding, employee engagement, and performance management. Collaborate with department managers to ensure alignment with HR policies and company goals. Handle employee queries, support in maintaining records, and ensure compliance with labor laws and regulations.--

Petra University 10/2016 - 07/2021
jordan, amman, Jordan
Degree: Bachelor's Degree
Major:Business Administration
Graduated with a Bachelor's Degree in Business Administration from Petra University. Developed a strong foundation in business management, organizational behavior, and strategic planning. Gained expertise in leadership, communication, and problem-solving through coursework and hands-on projects. Equipped with analytical and decision-making skills to thrive in dynamic business environments.

Hisham's resume