Highlights:Successfully managed loan processes, ensuring compliance and client satisfaction, resulting in a significant increase in customer retention rates. Trained and mentored new team members, enhancing department efficiency and team collaboration. Achieved consistent recognition for maintaining high levels of accuracy and customer satisfaction in banking operations.

Skills:Credit Analysis and Control Processes, Financial Statements Analysis, Digital Banking and Cash Management, Customer Relationship Management, Team Leadership and Problem-Solving, Effective Written and Verbal Communication

Goal:To leverage my 7 years of banking experience to excel in customer-focused roles within the finance sector, contributing to business growth and aiming to advance into leadership positions in the United States

Membership:Member of the Banking Professionals Association in Turkey

SME Banking Sales Assistant Manager 01/2023 - 08/2023
Vakif Participation Bank, , Turkey
•Developed and implemented strategies to acquire new SME customers through proactive marketing. •Increased portfolio profitability by identifying opportunities within the existing customer base. •Conducted market and customer data analysis to inform strategic decision-making. •Ensured compliance with local and international banking regulations.
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Retail Banking Sales Assistant Manager 03/2017 - 12/2022
KuveytTurk Participation Bank, , Turkey
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Managed client portfolios to enhance customer loyalty and generate new leads. Conducted needs analysis and promoted tailored banking solutions. Performed account operations, including deposits, withdrawals, and fund transfers. Oversaw product sales, including credit, savings, and insurance offerings Ensured accurate processing of foreign exchange transactions and collections--

Istanbul University 06/2014 - 08/2018
Istanbul , Istanbul, Turkey
Degree: Bachelor's Degree
Major:Economics
Studied economic theory, quantitative techniques (mathematics, statistics, econometrics), and international economics.

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